Travel Support Advisor - Spanish, Galician/Basque & English

Personalbüro U. Herrmann; Benalmádena; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Five weeks paid training

Performance-based annual bonus

Modern offices in Barcelona with a sun

Terrace and shared facilities

Employee activities and team events

Career development opportunities

Job summary

Personalbüro U. Herrmann is seeking Customer Support Advisors fluent in Spanish, English, and Galician or Basque to support a major European airline project in Barcelona, Spain.

You will handle inquiries via phone, chat, and email, assisting with bookings and travel services. The role emphasizes empathy, problem-solving, and a customer-first mindset, with on-site work in Barcelona, 39 hours per week, rotating shifts, and a comprehensive initial training program.

Qualifications

• Fluency in Spanish and Galician or Basque, both written and spoken.
• English proficiency at B1–B2 level.
• Minimum secondary school education.
• Previous customer service experience.
• Good knowledge of Windows and Microsoft Office.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and ability to handle challenging situations.
• Positive attitude, empathy, and customer‑oriented mindset.
• Good organisational skills and attention to detail.
• Ability to work effectively within a team and learn new systems.
• Availability to work on-site in Barcelona.
• Flexibility to work rotating shifts, including weekends.

Responsibilities

• Provide customer support in Spanish, Galician or Basque and English via phone, chat, and email.
• Assist passengers with booking enquiries and airline services.
• Provide information and guidance on travel procedures and administrative matters.
• Offer basic technical assistance related to the airline’s digital services and platforms.
• Identify customer needs and provide appropriate solutions.
• Handle customer complaints and travel-related issues professionally.
• Record customer interactions and requests accurately in internal systems.
• Escalate complex cases to the appropriate departments when necessary.
• Deliver friendly, efficient, and customer-focused service.
• Ensure compliance with internal procedures and quality standards.

Skills

Customer service

Communication

Active listening

Problem solving

Teamwork

Empathy

Organisational skills

Education

Secondary education

Tools

Windows

Microsoft Office

Job description

Personalbüro U. Herrmann is seeking Customer Support Advisors fluent in Spanish, English, and Galician or Basque to support a major European airline project in Barcelona, Spain.

You will handle inquiries via phone, chat, and email, assisting with bookings and travel services. The role emphasizes empathy, problem-solving, and a customer-first mindset, with on-site work in Barcelona, 39 hours per week, rotating shifts, and a comprehensive initial training program.