Basque Speaking Customer Support Advisor – Airline Industry

Kats Recruitment; Barcelona; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Training program

Modern office with terrace and team

Job summary

Kats Recruitment is seeking a multilingual Customer Support Advisor for an on-site role in Barcelona. The position requires fluency in Basque and Spanish, plus working English (B1–B2).

You will handle bookings, inquiries, and travel services across phone, chat, and email channels, supporting airline customers from booking to destination. The role features 39 hours per week, rotational shifts, a comprehensive 5-week training program, health insurance, and opportunities for career growth within a

Qualifications

• Fluency in Basque and Spanish, and good English proficiency.
• Secondary education diploma or equivalent.
• Experience in customer support, hospitality, travel services.
• Proficient computer skills with MS Office and Windows.
• Strong communication and problem-solving abilities.
• Available for on-site work in Barcelona on rotating shifts.

Responsibilities

• Provide multi-channel support in Basque, Spanish and English.
• Assist passengers with flight bookings, modifications and inquiries.
• Guide customers through travel procedures, policies, and administrative requirements.
• Troubleshoot digital self-service platforms and apps.
• Log interactions and follow-ups in CRM.
• Collaborate with internal teams to resolve complex cases.

Skills

Multilingual communication

Basque fluency

Spanish fluency

English proficiency (B1–B2)

Customer service

Problem solving

Active listening

Team collaboration

Education

Secondary education diploma

Tools

MS Office

Windows

Job description

Customer Support Advisor – Basque & English | Airline Industry | Barcelona

Job Description

We are recruiting Customer Support Advisors fluent in Basque, Spanish, and English for an on-site project in Barcelona, Spain, supporting one of Europe's leading low-cost airlines. In this role, you will assist passengers with booking inquiries, travel services, and travel-related questions across phone, chat, and email channels, helping ensure a smooth journey from booking to destination.

Your Role

• Provide multi-channel customer support in Basque, Spanish, and English via phone, email, and chat.
• Assist passengers with flight bookings, modifications, and airline service inquiries.
• Guide customers through travel procedures, policies, and administrative requirements.
• Offer basic troubleshooting for digital self-service platforms and mobile app features.
• Resolve customer concerns, travel disruptions, and complaints with empathy and professionalism.
• Accurately log customer interactions, case details, and follow-ups in CRM systems.
• Collaborate with internal teams to elevate and resolve complex cases when needed.

Your Qualifications

• Fluency in both Basque and Spanish (written and spoken).
• Working proficiency in English (B1–B2 level).
• Secondary education diploma or equivalent.
• Previous experience in customer support, hospitality, or travel services.
• Proficient computer skills and familiarity with standard office software (MS Office, Windows).
• Strong communication, active listening, and problem-solving abilities.
• Flexible attitude with the ability to handle challenging customer scenarios calmly.
• Availability for on-site work in Barcelona on rotational schedules.

The Offer

• Contract & Location: Permanent employment contract, full-time (39 hours/week) on-site in Barcelona, Spain.
• Work Schedule: Rotational shifts, Monday to Sunday between 08:00 and 20:00.
• Compensation & Benefits: Competitive annual base salary, annual performance bonuses, and health insurance coverage.
• Training: Comprehensive 5-week paid initial training program.
• Workplace Culture: Modern office environment with terrace facilities, team events, and continuous career growth opportunities within a global company.