Galician Speaking Customer Support Advisor - Airline Industry

Kats Recruitment; Barcelona; Sur place; EUR 24 000 - 32 000; Plein temps

Avantages offerts par ce poste

Health insurance

Paid initial training

On-site in Barcelona

Résumé du poste

Kats Recruitment is seeking a Customer Support Advisor fluent in Galician, Spanish and English for an on-site role in Barcelona, Spain. You will assist airline passengers across phone, chat and email, guiding them from booking to travel.

The position offers a full-time contract (39 hours/week) with rotational shifts, comprehensive training, performance bonuses and health insurance within a modern Barcelona office.

Qualifications

• Fluency in Galician and Spanish (written and spoken) required.
• Working proficiency in English (B1–B2).
• Secondary education diploma or equivalent.
• Experience in customer support, hospitality, or travel services.
• Proficient computer skills with MS Office/Windows.

Responsabilités

• Provide multi-channel customer support in Galician, Spanish, and English via phone, email, and chat.
• Assist passengers with bookings, modifications, and service inquiries.
• Guide customers through travel procedures, policies, and administrative requirements.
• Troubleshoot basic issues on digital self-service platforms and mobile apps.
• Resolve customer concerns, travel disruptions, and complaints with empathy and professionalism.
• Accurately log customer interactions, case details, and follow-ups in CRM systems.
• Collaborate with internal teams to escalate and resolve complex cases.

Connaissances

Galician fluency

Spanish fluency

English proficiency

Customer service

Office software

Formation

Secondary education diploma

Outils

CRM systems

MS Office

Description du poste

Customer Support Advisor – Galician & English | Airline Industry | Barcelona

Job Description

We are recruiting Customer Support Advisors fluent in Galician, Spanish, and English for an on-site project in Barcelona, Spain, supporting one of Europe's leading low-cost airlines.
In this role, you will assist passengers with booking inquiries, travel services, and travel-related questions across phone, chat, and email channels, helping ensure a smooth journey from booking to destination.

Your Role

• Provide multi-channel customer support in Galician, Spanish, and English via phone, email, and chat.
  
• Assist passengers with flight bookings, modifications, and airline service inquiries.
  
• Guide customers through travel procedures, policies, and administrative requirements.
  
• Offer basic troubleshooting for digital self-service platforms and mobile app features.
  
• Resolve customer concerns, travel disruptions, and complaints with empathy and professionalism.
  
• Accurately log customer interactions, case details, and follow-ups in CRM systems.
  
• Collaborate with internal teams to elevate and resolve complex cases when needed.
  

Your Qualifications

• Fluency in both Galician and Spanish (written and spoken).
  
• Working proficiency in English (B1–B2 level).
  
• Secondary education diploma or equivalent.
  
• Previous experience in customer support, hospitality, or travel services.
  
• Proficient computer skills and familiarity with standard office software (MS Office, Windows).
  
• Strong communication, active listening, and problem-solving abilities.
  
• Flexible attitude with the ability to handle challenging customer scenarios calmly.
  
• Availability for on-site work in Barcelona on rotational schedules.
  

The Offer

• Contract & Location: Permanent employment contract, full-time (39 hours/week) on-site in Barcelona, Spain.
  
• Work Schedule: Rotational shifts, Monday to Sunday between 08:00 and 20:00.
  
• Compensation & Benefits: Competitive annual base salary, annual performance bonuses, and health insurance coverage.
  
• Training: Comprehensive 5-week paid initial training program.
  
• Workplace Culture: Modern office environment with terrace facilities, team events, and continuous career growth opportunities within a global company.