Barcelona-Based Multilingual Airline Support Advisor

Personalbuero U Herrmann; Barcelona; On-site; EUR 21,000 - 30,000; Full time

Benefits offered by this job

Permanent contract in Spain

Full-time (39h/week)

Rotating shifts including weekends

Five weeks of paid initial training

Performance-based annual bonus

Modern Barcelona offices

Job summary

Personalbuero U Herrmann partners with a leading international customer experience company to recruit a Customer Support Advisor in Barcelona. This role supports passengers in Spanish, Galician, and English, handling bookings, inquiries, and travel-related services via phone, chat, and email.

The position is full-time (39 hours/week) with rotating shifts, weekend work, initial training, and a path to professional growth within an international environment.

Qualifications

• Fluency in Spanish and Galician, both written and spoken.
• English proficiency at B1–B2 level.
• Minimum secondary school education.
• Previous customer service experience.
• Good knowledge of Windows and Microsoft Office.
• Excellent communication and active listening skills.
• Positive attitude, empathy, and customer-oriented mindset.
• Availability to work on-site in Barcelona.
• Flexibility to work rotating shifts, including weekends.

Responsibilities

• Provide customer support in Spanish, Galician, and English via phone, chat, and email.
• Assist passengers with bookings and airline services.
• Provide information and guidance on travel procedures and administrative matters.
• Offer basic technical assistance related to the airline's digital services and platforms.
• Identify customer needs and provide appropriate solutions.
• Handle customer complaints and travel-related issues professionally.
• Record customer interactions and requests accurately in internal systems.
• Escalate complex cases to the appropriate departments when necessary.
• Deliver friendly, efficient, and customer-focused service.
• Ensure compliance with internal procedures and quality standards.

Skills

Spanish

Galician

English (B1–B2)

Communication

Active listening

Teamwork

Attention to detail

Education

Secondary education

Tools

Windows

Microsoft Office

Job description

Personalbuero U Herrmann partners with a leading international customer experience company to recruit a Customer Support Advisor in Barcelona. This role supports passengers in Spanish, Galician, and English, handling bookings, inquiries, and travel-related services via phone, chat, and email.

The position is full-time (39 hours/week) with rotating shifts, weekend work, initial training, and a path to professional growth within an international environment.