Customer Support Agent (Galician)

David Kennedy Recruitment; Barcelona; On-site; EUR 22,000 - 27,000; Full time

Benefits offered by this job

Annual bonus

Training program

Barcelona office

Career development

Job summary

David Kennedy Recruitment is partnering with a leading airline to hire Galician-speaking Customer Support Advisors to assist passengers across Spain. The role is based in Barcelona and is 100% on-site, focusing on clear information, friendly service and timely issue resolution.

You will handle bookings, baggage inquiries, online check-in, travel documents and disruptions. The position offers a full-time contract, a 39-hour week with rotating shifts, a structured training program, and real

Qualifications

• Fluency in Galician and English at B2 level are required.
• Strong communication and customer-service skills.
• Ability to understand customer concerns and provide clear, helpful solutions.
• Calm and professional approach when dealing with stressed passengers.
• Attention to detail and strong problem-solving skills.

Responsibilities

• Assist passengers with flight bookings, amendments and cancellations.
• Provide information about baggage allowances, delays and missing baggage.
• Support customers with online check-in, boarding queries and travel documentation.
• Assist passengers affected by disruptions and respond to refund requests.
• Handle complaints and resolve travel-related issues professionally.
• Explain airline policies clearly and outline available options.

Skills

Galician language proficiency

English (B2)

Job description

David Kennedy Recruitment is working with a leading airline that is seeking to onboard Galician-speaking Customer Support Advisors to assist passengers across its regional markets in Spain.

In this role, you support customers with travel-related enquiries, provide clear information about airline services and policies, and help resolve issues throughout their travel journey. The ideal candidates have strong communication skills, a customer‑focused mindset and the ability to remain calm and professional when assisting passengers with challenging situations

Position: Customer Service Advisor

Location: Barcelona, Spain

Model: 100% On‑site

Employment type: Full‑time

DUTIES AND RESPONSIBILITIES:

• Assist passengers with flight reservations, booking amendments and cancellations
• Provide information about baggage allowances, delayed luggage and missing baggage
• Support customers with online check‑in, boarding enquiries and travel documentation
• Assist passengers affected by flight disruptions and respond to refund requests
• Handle customer complaints and resolve travel‑related issues in a professional manner
• Explain airline policies, procedures and available options clearly
• Deliver a positive customer experience through effective communication and problem‑solving

REQUIREMENTS:

• Fluency in Galician + English B2
• Strong communication and customer‑service skills
• Ability to understand customer concerns and provide clear, helpful solutions
• Calm and professional approach when dealing with stressed or dissatisfied passengers
• Strong problem‑solving skills and attention to detail
• Customer‑oriented mindset and ability to work in a fast‑paced environment

BENEFITS:

• Permanent employment contract in Spain, including applicable statutory benefits and entitlements
• Five weeks of paid initial training to help you start confidently with all the tools and knowledge you need
• 39‑hour working week, Monday to Sunday, between 08:00 and 20:00, with rotating shifts
• Gross annual salary plus a gross annual bonus
• Modern offices in Barcelona with a terrace, comfortable facilities and team events
• Genuine opportunities for professional development and career growth within an international company