Temporary (Leave Cover) After Care And Repairs Specialist

LOUIS VUITTON; Madrid; Presencial; EUR 28.000 - 36.000; Jornada completa

Descripción de la vacante

A luxury retail brand in Puerto Banús seeks a Temporary After Care and Repairs Specialist. In this role, you will diagnose and repair products, ensuring client satisfaction. Candidates should have at least 2 years of experience in a similar setting, be fluent in English and Spanish, and be available for 35 hours per week with potential weekend flexibility. Strong problem-solving skills and attention to detail are essential for success.

Formación

• At least 2 years of experience in repairs/after care or similar roles, ideally in a retail environment.
• Fluent in English & Spanish language.
• Availability to work 35 hrs/week and flexibility to work on weekends.

Responsabilidades

• Examine and diagnose issues reported by clients regarding products.
• Perform repairs on products and devices to ensure client satisfaction.
• Communicate with clients to provide updates on repair progress.
• Maintain an organized inventory of repair parts and tools.
• Adhere to company standards for repair quality and safety.
• Gather and document customer feedback on products during repairs.

Conocimientos

Priority Management

Inventory Management

Creative Problem Solving

Quality Management

Record Keeping

Repair Techniques

Document Generation

Tool Management

Compliance Testing

Analytical Thinking

Client Orientation

Attention to Detail

Descripción del empleo

We are currently looking for a Temporary After Care and Repairs Specialist for our store in Puerto Banús. The Repair Specialist is responsible for addressing and resolving issues with products sold by Retail store. They examine and diagnose client‑reported issues and perform repairs on products, equipment, or devices to restore them to proper working condition, ensuring client satisfaction.

Product Diagnosis and Repair

• Examine and diagnose issues reported by clients regarding malfunctioning or damaged products.
• Perform repairs on products, equipment, or devices to restore them to proper working condition.
• Utilize specialized tools and equipment to perform repairs efficiently and accurately.

Client Experience and Communication

• Communicate with clients to understand the nature of the issue and provide updates on repair progress.
• Collaborate with sales associates to address any product or service‑related concerns.
• Ensure client satisfaction by providing timely and effective repair solutions.

Inventory and Parts Management

• Maintain an organized inventory of repair parts and tools, ensuring availability for repairs.
• Order replacement parts as needed, following established procedures and budget guidelines.

Quality Assurance and Compliance

• Adhere to company and industry standards for repair quality and safety.
• Document repair processes and outcomes, maintaining accurate records for future reference and analysis.

Product Feedback Reporting

• Gather and document customer feedback and product issues encountered during repairs.
• Communicate product feedback to the appropriate teams for further analysis and improvement initiatives.

Expected Attitudes and Skills

• Priority Management
• Inventory Management
• Creative Problem Solving
• Quality Management
• Record Keeping
• Repair Techniques
• Document Generation
• Tool Management
• Compliance Testing
• Analytical Thinking
• Client Orientation
• Attention to Detail

REQUIREMENTS

At least 2 years of experience in repairs/after care or similar roles, ideally in a retail environment.

Fluent in English & Spanish language.

Availability to work 35 hrs/week and flexibility to work on weekends.