Telephone Operator

Marriott Hotels Resorts; España; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A prestigious luxury resort in Spain is looking for a Telephone Operator to enhance guest experiences by managing calls effectively and providing accurate information about the resort's services. Candidates should possess excellent communication skills and a service-oriented mindset, along with fluency in English and Spanish. Previous experience in hospitality is preferred. This full-time role offers competitive salaries, discounts, and growth opportunities within a renowned international company.

Servicios

Competitive salary above market standards

Explore Rate hotel discounts

20% discount on Food & Beverage

75% discount on flights for Tenerife residents

Career development opportunities

Complimentary staff meals

Formación

• Excellent communication skills with a warm and professional telephone manner.
• Strong service orientation with the ability to convey hospitality over the phone.
• Previous experience in luxury hospitality environments preferred.

Responsabilidades

• Handle internal and external calls professionally.
• Provide accurate information about resort services and local attractions.
• Support Front Office operations while maintaining a warm demeanor.

Conocimientos

Excellent communication skills

Strong service orientation

Multitasking ability

Fluency in English and Spanish

Educación

Valid work permit for Spain

Descripción del empleo

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Job Description

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort: a peaceful oasis where the sea, land, and subtropical vegetation blend seamlessly with architecture inspired by Moorish style. Its 462 rooms and suites, located between the vibrant Citadel and the exclusive Retreat, offer breathtaking views of the Atlantic Ocean, Mount Teide, or our lush gardens. A world-class culinary destination, the resort features award-winning restaurants, including Michelin-starred fine dining. With multiple swimming pools, a 2,500 m² Spa & Fitness Center, the largest Ritz Kids in Europe, and an exclusive beach area at Abama, we are an unparalleled retreat in Tenerife.

As a Telephone Operator at The Ritz-Carlton Abama Resort in Tenerife, you will be a key part of the guest experience and the first voice representing the luxury, warmth, and excellence of The Ritz-Carlton. You will manage internal and external communications with professionalism, anticipate guest needs, and ensure efficient, clear, and personalized responses.

Responsibilities

• Handling and managing internal and external calls in a professional, courteous, and efficient manner.
• Acting as the first point of telephone contact for guests, ensuring service aligned with our Gold Standards.
• Routing requests and inquiries to the appropriate departments and following up when necessary.
• Providing accurate information about resort services, operating hours, events, restaurants, and local attractions.
• Managing messages, wake‑up calls, and special requests with exceptional attention to detail.
• Maintaining clear and effective communication with Front Office, Guest Relations, Housekeeping, F&B, Spa, and other departments.
• Recording and updating relevant guest information in internal systems.
• Handling telephone‑related incidents with discretion, empathy, and a solution‑oriented approach.
• Supporting Front Office operations when required, while maintaining a warm and professional demeanor at all times.

Qualifications

• Excellent communication skills, with a clear, warm, and professional telephone manner.
• Strong service orientation and the ability to convey genuine hospitality over the phone.
• Previous experience in switchboard operations, telephone service, or luxury hospitality environments (preferred).
• Ability to multitask, work as part of a team, and remain composed during high‑volume periods.
• Fluency in English and Spanish; additional languages (German, French, etc.) are a strong advantage.
• Valid work permit for Spain.

Benefits

• Competitive salary above market standards and flexible compensation.
• Explore Rate hotel discounts at over 9,500 Marriott properties worldwide (extended to family members, partners, and parents).
• 20% discount on Food & Beverage at all our hotels and 50% discount on the resort’s culinary offerings.
• Up to 75% discount on flights for Tenerife residents traveling to mainland Spain.
• Corporate benefits with exclusive discounts on leisure and travel.
• Special birthday gift.
• Complimentary guest stay at our resort after one year of service.
• 13th and 14th salary payments.
• Continuous training through our corporate university.
• Career development and growth opportunities within an international company.
• Complimentary staff meals.
• Uniform and laundry service provided (department‑dependent).
• Team events, celebrations, and engagement activities.
• Participation in social responsibility initiatives.
• Comprehensive corporate medical care.

Submit your application via MarriottCareers, including your application documents.

Marriott International is an equal opportunity employer. We value a diverse workforce and an inclusive culture, and we are committed to non‑discrimination on any protected basis.

About the Team

At more than 100 award‑winning properties worldwide, The Ritz‑Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service worldwide and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz‑Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz‑Carlton and guide us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz‑Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

Job Info

• Job Identification 25200687
• Job Category Rooms & Guest Services Operations
• Posting Date 12/18/2025, 06:01 PM
• Apply Before 01/18/2026, 06:01 PM
• Job Schedule Full time