Technical Support Specialist - 24/7 Incident Response

Revolut Ltd; España; On-site; EUR 32,000 - 52,000; Full time

Job summary

Revolut Ltd in Spain is seeking a Technical Support Specialist to own customer issues, think deeply to find solutions, and contribute to the way we support our customers every day.

You’ll handle escalated cases through Jira, investigate issues, contact partners, monitor service metrics, collaborate with teams globally, and proactively watch Revolut's systems to prevent incidents. Strong SQL skills and clear communication are essential for a 24/7 rotating shift.

Qualifications

• Experience in technical support (L1/L2).
• Ability to explain complex issues clearly.
• Excellent written and verbal communication.
• Willingness to work 24/7 on a rotating shift.
• Proficient in SQL.

Responsibilities

• Handle escalated cases through Jira.
• Investigate issues and classify for routing.
• Contact partners and maintain follow-up until resolution.
• Monitor service metrics and respond to incidents.
• Collaborate with global teams.
• Proactively monitor Revolut's systems to prevent incidents.

Skills

Technical support L1/L2

SQL

Strong communication

Attention to detail

Analytical thinking

24/7 rotating shifts

Tools

Jira

Google Cloud

Job description

Revolut Ltd in Spain is seeking a Technical Support Specialist to own customer issues, think deeply to find solutions, and contribute to the way we support our customers every day.

You’ll handle escalated cases through Jira, investigate issues, contact partners, monitor service metrics, collaborate with teams globally, and proactively watch Revolut's systems to prevent incidents. Strong SQL skills and clear communication are essential for a 24/7 rotating shift.