Bilingual Spanish-English Phone Support Specialist

Revolut; España; Remote; EUR 30,000 - 42,000; Full time

Job summary

Revolut is seeking a Support Specialist to own customer issues, provide fast, thoughtful help, and uphold wow-level service. You’ll support users via live chat, phone, and email, collaborating with international teams to resolve problems and improve experiences.

Night/weekend shifts may be required and fully compensated. Strong English and Spanish, a relevant bachelor's degree, and excellent communication are essential.

Qualifications

• Fluent in English (C1+) and Spanish (native/C2).
• Bachelor's degree or provisional certificate required.
• Outstanding communication skills and ability to explain complex issues clearly.
• Strong writing and IT skills with attention to detail.
• Independent, proactive problem solver with a customer-first mindset.
• Able to manage multiple platforms and stay organized.
• Collaborative across international teams and adaptable to shifts.

Responsibilities

• Provide seamless customer experiences across in-app live chat, phone, and email.
• Deliver timely and accurate support to Revolut users.
• Represent Revolut with professional and consistent communication.
• Collaborate with international teams to resolve issues.

Skills

Fluent English

Fluent Spanish

Bachelor's degree

Excellent communication

Explain complex issues clearly

Writing and IT skills

Independent problem-solving

Attention to detail

Empathy and helping others

Multiplatform experience

Team player

Education

Bachelor's degree

Tools

CRM systems

Live chat tools

Email platforms

Job description

Revolut is seeking a Support Specialist to own customer issues, provide fast, thoughtful help, and uphold wow-level service. You’ll support users via live chat, phone, and email, collaborating with international teams to resolve problems and improve experiences.

Night/weekend shifts may be required and fully compensated. Strong English and Spanish, a relevant bachelor's degree, and excellent communication are essential.