Phone Support Specialist - Spanish

Revolut; España; Remote; EUR 30,000 - 42,000; Full time

Job summary

Revolut is seeking a Support Specialist to own customer issues, provide fast, thoughtful help, and uphold wow-level service. You’ll support users via live chat, phone, and email, collaborating with international teams to resolve problems and improve experiences.

Night/weekend shifts may be required and fully compensated. Strong English and Spanish, a relevant bachelor's degree, and excellent communication are essential.

Qualifications

• Fluent in English (C1+) and Spanish (native/C2).
• Bachelor's degree or provisional certificate required.
• Outstanding communication skills and ability to explain complex issues clearly.
• Strong writing and IT skills with attention to detail.
• Independent, proactive problem solver with a customer-first mindset.
• Able to manage multiple platforms and stay organized.
• Collaborative across international teams and adaptable to shifts.

Responsibilities

• Provide seamless customer experiences across in-app live chat, phone, and email.
• Deliver timely and accurate support to Revolut users.
• Represent Revolut with professional and consistent communication.
• Collaborate with international teams to resolve issues.

Skills

Fluent English

Fluent Spanish

Bachelor's degree

Excellent communication

Explain complex issues clearly

Writing and IT skills

Independent problem-solving

Attention to detail

Empathy and helping others

Multiplatform experience

Team player

Education

Bachelor's degree

Tools

CRM systems

Live chat tools

Email platforms

Job description

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

About The Role

Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers and working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.

We're looking for a Support Specialist to take ownership of customer issues, think deeper to find solutions, and contribute to the way we support our customers every day.

To support our 24/7 coverage, this role may include night and weekend shifts, which are fully compensated.

Up to shape what's next in finance? Let's get in touch.

What You'll Be Doing

• Providing customers with a seamless experience to ensure confidence in using our features


• Delivering customer support through in-app live chat, phone, and email


• Representing Revolut by ensuring professional and consistent communication with customers


• Collaborating with international teams to resolve customer issues

What You'll Need

• Fluency in English (C1+ level)


• Fluency in Spanish (native/C2 level)


• A bachelor's degree (must be able to provide at least a provisional certificate)


• Excellent communication skills


• The ability to explain complex issues in an easy and understandable manner


• Great writing, analytical, and IT skills


• To be independent with a problem-solving approach


• Excellent attention to detail


• Empathy and love for helping people


• The ability to handle multiple platforms at the same time


• To be driven and self-motivated with a highly flexible team player attitude

Nice to have

• Experience in banking, financial services, or sales

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We’re not just doing this because it’s the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut’s Candidate Privacy Notice