Support Specialist (Revolut Store) - Catalan and Spanish

Revolut Ltd; Barcelona; Presencial; EUR 22.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Financial benefits

Flexible work options (home/office/ab-

Revolut Metal subscription

Team events year-round

Descripción de la vacante

Revolut Store in Barcelona is seeking a Support Specialist fluent in English, Catalan and Spanish to deliver outstanding in-person customer service. You will represent the brand, troubleshoot issues, and collaborate with global teams to resolve disruptions.

The role is fully on-site in Barcelona with potential weekend shifts; candidate must be based in Barcelona and enjoy a hands-on, fast-paced environment.

Formación

• Fluent in English (C1+) and Catalan/Spanish (C1+).
• 1+ year in customer support.
• Bachelor's degree or provisional certificate accepted.
• Ability to explain complex issues clearly.
• Strong analytical, IT and problem-solving skills.
• Excellent attention to detail.
• Empathy and a passion for helping people.
• Self-motivated, flexible team player based in Barcelona.

Responsabilidades

• Provide excellent customer service at the Revolut Store in Barcelona.
• Represent Revolut at all times.
• Collaborate with international teams to address customer disruptions.

Conocimientos

English (C1+)

Catalan & Spanish (C1+)

Customer support experience

Explain complex issues clearly

Analytical skills

Attention to detail

Empathy and helping people

Self-motivated, team player

Educación

Bachelor's degree (or provisional certificate)

Descripción del empleo

Support Specialist (Revolut Store) - Catalan and Spanish

Office: Barcelona

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products - including spending, saving, investing, exchanging, travelling, and more - help our 80+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.

We're looking for a Support Specialist who thinks deeper to find solutions and contributes to the way we support our customers every day.

This role is fully on-site in Barcelona and may include weekend shifts, which arecompensated.

Up to shape what's next in finance? Let's get in touch.

What you'll be doing

• Providing excellent customer service at the Revolut Store in the heart of Barcelona
• Representing Revolut at all times
• Collaborating with international teams members to addressany customer disruption

What you'll need

• Fluency in English (C1+ level)
• Fluency in Catalan and Spanish (C1+ level)
• 1+ years of experience in customer support
• A bachelor's degree (must be able to provide at least a provisional certificate)
• The ability to explain complex issues in an easy and understandable manner
• Great analytical, IT, and problem-solving skills
• Excellent attention to detail
• Empathy and to love helping people
• To be driven and self-motivated with a highly flexible team player attitude
• To be based in Barcelona (this is an in-person role)

Nice to have

• Experience providing in-person customer support
• Exposure to banking, financial services, or sales

Building a global financial super app isn't enough. Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Get what you need to succeed

• Financial benefits that show we value your work
• Flexibility to work from home, the office, or abroad
• A Revolut Metal subscription loaded with perks
• Exciting events year-round so you can get to know your team