Technical Support

Ascendion; Ciudad Real; Híbrido; EUR 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid role

Global projects

Career growth

Descripción de la vacante

Ascendion is seeking a Technical Support Specialist in Noblejas, Spain, to provide hands-on IT support across hybrid office and manufacturing environments and to support global plant IT systems.

The role requires 3+ years of IT/technical support experience, familiarity with ServiceNow/Remedy/JIRA, and the ability to work in a hybrid setup with 24x7 on-call rotations.

Formación

• Minimum 3 years’ experience in IT or technical support roles, preferably in manufacturing/industrial environments.
• Proven hardware and software troubleshooting, installation and upgrades.
• Experience with IT service management tools and ticketing systems.

Responsabilidades

• Provide hands-on IT support for end users across hardware, software, phones and network equipment.
• Diagnose, repair, install and upgrade supported IT systems following standard procedures.
• Log and resolve service tickets, ensure SLA compliance using service management tools.
• Support devices including computers, printers, servers, conference room systems and plant equipment.
• Deploy new hardware/software to support global IT projects and lifecycle replacements.
• Communicate clearly during troubleshooting and maintain ownership of issues.

Conocimientos

IT support

Hardware troubleshooting

Software troubleshooting

Communication

24x7 support

Herramientas

ServiceNow

Remedy

JIRA

Descripción del empleo

Technical Support Ascendion la mancha (comarca), provincia de ciudad real, Spain

Descripción del trabajo

We are looking for a Technical Support Specialist with strong experience in IT support across mixed office and manufacturing environments to support global plant IT systems and business applications. This hybrid role based in Noblejas, Spain, involves providing tactical IT support, troubleshooting hardware and software issues, managing service tickets, and collaborating with global IT teams to ensure reliable, secure, and high-performance IT operations.

Key Responsibilities:

• Provide hands-on IT support and follow-up for end users with hardware, software, phones, and network equipment
• Diagnose, repair, install, and upgrade supported IT systems following standard procedures
• Log, track, and resolve IT service tickets efficiently using service management tools, ensuring SLA compliance
• Support a variety of devices including computers, printers, servers, conference room systems, and network-connected plant equipment
• Deploy new hardware, software, and processes to support global IT projects and lifecycle replacements
• Communicate clearly with end users during troubleshooting and resolution to maintain ownership of issues
• Provide flexible support availability, including participating in 24x7 on-call rotations as needed
• Document troubleshooting and repair activities accurately
• Collaborate with global IT teams and business units in individual and group meetings

Qualifications:

• Minimum 3 years’ experience in IT or technical support roles, preferably within manufacturing or industrial environments
• Proven expertise in hardware and software troubleshooting, installation, and upgrades
• Experience with IT service management tools (e.g., ServiceNow, Remedy, JIRA) and ticketing systems
• Strong communication skills to effectively support and interact with end users
• Familiarity with network equipment, printers, servers, and conference room technology is a plus
• Ability and willingness to provide flexible support hours, including 24x7 coverage

Why Join:

• Work in a dynamic hybrid role supporting critical manufacturing IT systems
• Collaborate with diverse global IT teams driving continuous innovation and system reliability
• Opportunity to build diverse IT skills in a growing industrial environment
• Competitive market salary and long-term contract opportunity

About Us

Ascendion is a global AI-first software engineering company delivering innovative solutions across Cloud, Salesforce, Data, AI/ML, Automation, and Product Engineering. We help leading enterprises accelerate their digital transformation through technology, talent, and innovation.

With Ascendion, You:

• Work on challenging global projects with leading enterprise clients.
• Gain exposure to Salesforce, AI, Cloud, Data, and Automation initiatives.
• Benefit from long-term project opportunities and career growth.
• Participate in our employee referral program.