Support Engineer - Np Group

Np Group; Burgos; Presencial; EUR 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-site in Valladolid

Descripción de la vacante

NP Group busca un Ingeniero de Soporte Senior para proporcionar soporte técnico práctico en dispositivos de usuario, infraestructuras y hardware de centro de datos. Coordinará con equipos de infraestructura para garantizar un excelente servicio y resolver incidencias.

Ubicación en Valladolid, España, en modalidad onsite, con asignación freelance a largo plazo de 6 meses inicialmente. Se requiere experiencia sólida en IT empresarial, habilidades de comunicación y un enfoque orientado al cliente.

Formación

• Experiencia de 4+ años en IT empresarial o soporte de campo.
• Conocimiento de Windows/Microsoft 365 y AD.
• Capacidad para gestionar hardware de centro de datos y dispositivos de usuario.

Responsabilidades

• Proporcionar soporte para laptops, desktops, dispositivos móviles, impresoras y periféricos.
• Solucionar incidencias de Windows, M365, AD y hardware/software.
• Soportar equipo de centro de datos: servidores, racks, red, storage y cableado.
• Realizar instalaciones de hardware y actividades de Smart Hands.
• Gestionar Incidentes, Problemas, Cambios y Activos siguiendo ITSM.
• Colaborar con equipos de infraestructuras para resolver problemas.

Conocimientos

End-user devices

Data centre hardware

ITSM processes

Windows & Microsoft 365

Active Directory

ServiceNow

Customer service

Herramientas

ServiceNow

Descripción del empleo

Support Engineer - NP Group NP Group castilla león, Spain

Descripción del trabajo

Senior Support Engineer

Valladolid, Spain (Onsite)

Long term freelance assignment - 6 month initially

Role Overview

We are looking for a Field Support Engineer to provide hands-on technical support across end-user devices, IT infrastructure and data centre hardware. You'll troubleshoot technical issues, support enterprise hardware, and work closely with infrastructure teams to ensure excellent service delivery.

Key Responsibilities

• Provide support for laptops, desktops, mobile devices, printers and peripherals.
• Troubleshoot Windows, Microsoft 365, Active Directory and hardware/software issues.
• Support data centre equipment including servers, racks, network devices, storage, power units and cabling.
• Perform hardware installations, replacements and Smart Hands activities.
• Manage Incidents, Problems, Changes and Assets in line with ITSM processes.
• Work closely with infrastructure and engineering teams to resolve technical issues.

Required Skills

• 4+ years' experience in enterprise IT or field support.
• Strong troubleshooting across end-user devices and hardware.
• Experience supporting laptops, desktops, mobile devices, printers and peripherals.
• Hands-on exposure to data centre hardware (servers, racks, network equipment, storage and cabling).
• Good understanding of ITSM processes (Incident, Problem, Change and Asset Management).
• Windows, Microsoft 365, Active Directory and ServiceNow (or similar ITSM tool).
• Excellent communication and customer service skills.