Deskside Engineer - Client Site (Madrid) - Hcltech

Hcltech; Madrid; Presencial; EUR 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Contrato permanente

Salario competitivo

Seguro privado de salud y vida desdeel

Horario laboral de lunes a viernes

Descripción de la vacante

HCLTech busca un Deskside Support Engineer para ofrecer soporte IT en las instalaciones de un cliente en Madrid. El puesto es presencial y está orientado a usuarios finales, con atención al cliente de alta calidad.

Se requieren al menos 2,5 años de experiencia técnica, habilidades de comunicación y capacidad para gestionar prioridades en un entorno en vivo. Se trabajará en español e inglés, con contrato estable.

Formación

• Mínimo 2,5 años de experiencia técnica dando soporte a usuarios finales.
• Experiencia comprobable en un rol de soporte en sitio/deskside.
• Habilidades de comunicación e interpersonales fuertes.
• Comodidad para trabajar directamente con clientes y stakeholders.
• Capacidad para trabajar de forma autónoma y gestionar prioridades en un entorno en vivo.

Responsabilidades

• Proporcionar soporte práctico en sitio a los usuarios en la sede del cliente.
• Solucionar problemas de hardware, software y tecnologías de oficina.
• Ser punto de contacto en sitio para solicitudes IT cuando se requiera.
• Mantener un alto nivel de servicio al cliente en un entorno orientado al cliente.
• Comunicarse claramente con usuarios y partes interesadas en español e inglés.
• Registrar, actualizar y resolver tickets conforme a SLAs y procesos.
• Escalar problemas complejos manteniendo la propiedad y el seguimiento.

Conocimientos

Soporte a usuarios

Soporte en sitio

Comunicación

Gestión de interesados

Trabajo independiente

Herramientas

ITIL

Microsoft 365

Windows

Descripción del empleo

Descripción del trabajo

HCLTech is a global technology company, home to 211,000+ people across 52 countries, delivering industry-leading capabilities centered around Digital, Engineering and Cloud and powered by a broad portfolio of technology services and products (from our HCL Software division). We work with clients across all major verticals including Financial Services, Manufacturing, Technology and Services, Telecom and Media, Retail and CPG, Life Sciences and Healthcare and Public Services. Consolidated revenues as of 12 months ending June 20, 2022 totaled $11.8 billion. To learn how we can supercharge progress for you, visit hcltech.com

About the Role

We are seeking a Deskside Support Engineer to provide on‑site IT support at one of our client’s locations in Madrid. This is a client‑facing role, requiring strong communication and stakeholder management skills. The successful candidate will act as an occasional point of contact for end‑user IT issues and will deliver high‑quality technical support services.

Key Responsibilities

• Provide hands‑on deskside support to end users at the client site
• Troubleshoot and resolve hardware, software, and workplace IT issues
• Act as an on‑site point of contact for IT‑related requests when required
• Deliver a consistently high level of customer service in a client‑facing environment
• Communicate clearly with users and stakeholders in Spanish and English
• Log, update, and resolve tickets in line with agreed SLAs and processes
• Escalate complex issues appropriately while maintaining ownership and follow‑up

Required Experience & Skills

• Minimum 2.5 years of technical experience providing end‑user IT support
• Proven experience in a deskside / on‑site support role
• Strong communication and interpersonal skills
• Comfortable working directly with clients and stakeholders
• Ability to work independently and manage priorities in a live environment

Nice to Have

• Experience supporting enterprise environments
• Familiarity with IT service management tools and ITIL practices
• Exposure to Microsoft 365, Windows, and workplace technologies

Required Language Thresholds:

• Fluent in Spanish
• English ( B2 Level)

Why Us

• Permanent contract
• Competitive salary
• Private health and life insurance from day one in the company
• Working hours: Monday to Friday

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.

Candidate privacy notice: https://www.hcltech.com/candidate-privacy-notice