Systems Engineer, ESC Managed Operations

Amazon Jobs; Madrid; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

A leading cloud services provider is seeking experienced systems engineers to support the European Sovereign Cloud initiative. This role involves overseeing operations, ensuring high availability, and leading a team dedicated to enhancing AWS services. Candidates should have expertise in systems engineering, scripting, and a solid grasp of Linux and networking. This position also requires participation in on-call rotations to guarantee service continuity. Relocation support is available for successful applicants within the EU.

Servicios

Relocation support

Flexible work culture

Employee-led inclusivity events

Formación

• Fluency in written and spoken English is required.
• Candidate must be a national of an EU member state and residing in the EU.
• Experience supporting service in AWS or other cloud systems.

Responsabilidades

• Oversee the launch of the ESC in 2025.
• Collaborate with global AWS teams.
• Participate in on-call rotations to resolve incidents.

Conocimientos

Systems engineering

Bash scripting

Python

Linux

Networking

Mentoring

Cloud systems

Educación

Relevant engineering degree

Herramientas

CloudWatch

Grafana

Elastic

Descripción del empleo

AWS is set to introduce the inaugural European Sovereign Cloud (ESC), marking a significant development in utility computing (UC). To spearhead this initiative, we are actively seeking experienced systems engineers with a strong background in automation and operations. As part of the AWS Managed Operations team, you will play a pivotal role in building and leading operations and development teams dedicated to delivering high‑availability AWS services, including EC2, S3, Dynamo, Lambda, and Bedrock, exclusively for EU customers. For more information on ESC please check out our blog: https://aws.amazon.com/blogs/aws/in-the-works-aws-european-sovereign-cloud/

Responsibilities

Your responsibilities will encompass overseeing the launch of the ESC in 2025, working closely with global AWS teams, and influencing the evolution of AWS services and technology. A typical day in this role involves collaborating with technology leaders, contributing to the enhancement of day‑to‑day operations, and ensuring improvements in availability, reliability, latency, performance, and efficiency of the ESC. You will be required to occasionally participate in “on‑call” rotations to resolve incidents occurring out‑of‑hours.

The overarching goal is to deliver scalable services and ensure a high‑availability experience for EU customers. If you are an experienced professional ready for a challenging and impactful opportunity, we invite you to join our efforts in building a best‑in‑class development engineering and operations team that aligns with AWS' commitment to customer satisfaction and continual innovation.

A day in the life

Embark on a week filled with meaningful contributions to the operation and improvement of significant software systems. You dedicate a substantial portion of your time to carefully review the operational health of services within your team's responsibility, identify anomalies, craft actionable bug reports, and enhance overall efficiency and performance of your systems. You also provide constructive feedback on change management documents, address operational backlog, and collaborate to ensure seamless functionality.

You engage in the development and testing of scripts, provide practical solutions to enhance workflows, and assume a role as an educator, sharing insights on the complexities of the European Sovereign Cloud with service teams. You continuously learn and improve, contributing to the team's success and the reliability of software systems.

Additionally, your position involves 24×7 on‑call responsibility. You work as a team to root‑cause issues and ensure your systems remain resilient and fault‑tolerant.

Eligibility Requirements

• Fluency in written and spoken English is required.
• Candidate must be a national of an EU member state and residing in the EU to operate the AWS European Sovereign Cloud.
• Amazon will provide relocation support for successful applicants relocating within the European Union.
• Employees will participate in an On‑Call rota.

Qualifications

• Demonstrated expertise in systems engineering working with hardware, software, networking, and operating systems.
• Experience scripting processes in a language such as Bash, Python, or Ruby.
• Solid understanding of Linux and networking, and able to troubleshoot and anticipate problems that affect the performance, reliability, or availability of software systems.
• Able to lead the creation, revision, and/or improvement of standard operational procedures (SOPs) and drive operational best practices.
• Experience with monitoring frameworks such as CloudWatch, Datadog, Grafana, Elastic or similar.
• Experience actively mentoring junior engineers and working cross‑organizationally, and leading strategic team efforts requiring work from multiple team members.
• Experience supporting service in AWS or other cloud systems.
• Experience operating 24×7 high‑availability, distributed software applications and performance tuning software applications and optimizing fleet utilization.
• Experience with Infrastructure as Code such as CDK, CloudFormation, Puppet, Chef, Ansible, or similar.

About the team

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture

AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. You’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Equal Opportunity

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.