Strategic Enterprise CX Account Manager - Spanish Market

Factorial; Barcelona; On-site; EUR 55,000 - 75,000; Full time

Job summary

Factorial is seeking an Enterprise Account Manager for the Spanish Market to act as a trusted consultant to our largest Spanish customers within the Customer Experience team. You will manage and expand a high-value portfolio, drive satisfaction, retention, and growth, and proactively identify upsell opportunities while guiding product enhancements.

The role emphasizes building long-term relationships, reporting trends, and collaborating with cross-functional teams to maximize client impact and

Qualifications

• 3+ years of experience in Account Management (B2B).
• Proven track record of driving upsell, retention, and net growth in client portfolios.
• Strong strategic and analytical skills, combined with excellent organizational abilities.
• Tech-savvy, with the ability to leverage data and tools to improve outcomes.

Responsibilities

• Manage a portfolio of Factorial's most important Spanish customers, ensuring a tailored, high-impact approach through regular analysis, creation of data-driven action plans, and proactive execution.
• Recognize and report client trends, risks, and opportunities, while proposing solutions to improve customer journeys, drive product adoption, and identify upsell opportunities that contribute to client satisfaction and net revenue growth.
• Build strong client relationships and act as a strategic partner, maintaining regular interactions to ensure engagement, share product updates, and deeply understand their needs, goals, and challenges, becoming their go-to person for anything related to Factorial.
• Collaborate cross-functionally with Sales, CX, Product, Engineering, and Finance teams to maximize client impact.
• Mentor less experienced peers and share best practices across the team.

Skills

Account Management

Upsell & growth

Strategic thinking

Analytical skills

Organization

Client relationships

Job description

Factorial is seeking an Enterprise Account Manager for the Spanish Market to act as a trusted consultant to our largest Spanish customers within the Customer Experience team. You will manage and expand a high-value portfolio, drive satisfaction, retention, and growth, and proactively identify upsell opportunities while guiding product enhancements.

The role emphasizes building long-term relationships, reporting trends, and collaborating with cross-functional teams to maximize client impact and