CX Account Manager Enterprise Spanish Market

Factorial; Barcelona; Presencial; EUR 55.000 - 75.000; Jornada completa

Descripción de la vacante

Factorial is seeking an Enterprise Account Manager for the Spanish Market to act as a trusted consultant to our largest Spanish customers within the Customer Experience team. You will manage and expand a high-value portfolio, drive satisfaction, retention, and growth, and proactively identify upsell opportunities while guiding product enhancements.

The role emphasizes building long-term relationships, reporting trends, and collaborating with cross-functional teams to maximize client impact and

Formación

• 3+ years of experience in Account Management (B2B).
• Proven track record of driving upsell, retention, and net growth in client portfolios.
• Strong strategic and analytical skills, combined with excellent organizational abilities.
• Tech-savvy, with the ability to leverage data and tools to improve outcomes.

Responsabilidades

• Manage a portfolio of Factorial's most important Spanish customers, ensuring a tailored, high-impact approach through regular analysis, creation of data-driven action plans, and proactive execution.
• Recognize and report client trends, risks, and opportunities, while proposing solutions to improve customer journeys, drive product adoption, and identify upsell opportunities that contribute to client satisfaction and net revenue growth.
• Build strong client relationships and act as a strategic partner, maintaining regular interactions to ensure engagement, share product updates, and deeply understand their needs, goals, and challenges, becoming their go-to person for anything related to Factorial.
• Collaborate cross-functionally with Sales, CX, Product, Engineering, and Finance teams to maximize client impact.
• Mentor less experienced peers and share best practices across the team.

Conocimientos

Account Management

Upsell & growth

Strategic thinking

Analytical skills

Organization

Client relationships

Descripción del empleo

Hello!

At Factorial, we're looking for a new Account Manager Enterprise for the Spanish Market to help us boost the company to the next level.

Ready to be part of the challenge?

About The Role

We are looking for an Account Manager Enterprise in the Spanish Market to join our Customer Experience team. You will act as a trusted consultant for Factorial's largest and most strategic Spanish customers, driving client satisfaction, retention, and growth. You will be in charge of managing and expanding a high-value portfolio, building long-term relationships, deeply understanding client processes and challenges. A key part of your role will be to proactively detect and execute upsell and cross-sell opportunities, positioning Factorial's solutions to maximize customer impact and generate sustainable revenue growth, while also identifying areas of product improvement.

What Will You Be Doing

• Manage a portfolio of Factorial's most important Spanish customers, ensuring a tailored, high-impact approach through regular analysis, creation of data-driven action plans, and proactive execution.
• Recognize and report client trends, risks, and opportunities, while proposing solutions to improve customer journeys, drive product adoption, and identify upsell opportunities that contribute to client satisfaction and net revenue growth.
• Build strong client relationships and act as a strategic partner, maintaining regular interactions (mainly via video calls) to ensure engagement, share product updates, and deeply understand their needs, goals, and challenges, becoming their go-to person for anything related to Factorial.
• Collaborate cross-functionally with Sales, CX, Product, Engineering, and Finance teams to maximize client impact.
• Contribute with your experience by mentoring less experienced peers and sharing best practices across the team.

Your Profile

• 3+ years of experience in Account Management (B2B)
• Proven track record of driving upsell, retention, and net growth in client portfolios.
• Strong strategic and analytical skills, combined with excellent organizational abilities.
• Tech-savvy, with the