Strategic Customer Success Leader - EMEA (Remote)

Lever, Inc.; España; A distancia; EUR 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

AI-first environment

Fully remote across Europe

High-autonomy culture

Annual learning stipend

Global team

Offsite annually

Monthly coworking stipend

Descripción de la vacante

Lever, Inc. is seeking a strategic Customer Success Manager to own a portfolio of 20–30 enterprise accounts across the EMEA region from a fully remote setup in Europe.

You will drive adoption, retention, and expansion by aligning customer objectives with product capabilities while partnering with Sales, Engineering, and Customer Success leadership. With 7–10 years of experience in SaaS, you will deliver measurable value, guide senior stakeholders, and help shape product priorities through

Formación

• 7–10 years of experience in Customer Success or related roles in a fast-paced SaaS environment.
• Proven ability to deliver measurable value for enterprise customers.
• Experience with AI or advanced technologies is highly desirable.
• Strong commercial acumen with renewals, expansions and retention focus.
• Fluency in English; German is a plus.

Responsabilidades

• Build and manage strategic relationships across a portfolio of approximately 20–30 enterprise and high-value customers.
• Align customer objectives with product strategy and roadmap.
• Lead customer onboarding and long-term adoption initiatives.
• Own renewals, expansions, and retention across the portfolio.
• Collaborate with Sales, Engineering, and Customer Success leadership.
• Represent the customer and influence product priorities.

Conocimientos

Customer Success

Account Management

Strategic Partnerships

Executive communication

Descripción del empleo

Lever, Inc. is seeking a strategic Customer Success Manager to own a portfolio of 20–30 enterprise accounts across the EMEA region from a fully remote setup in Europe.

You will drive adoption, retention, and expansion by aligning customer objectives with product capabilities while partnering with Sales, Engineering, and Customer Success leadership. With 7–10 years of experience in SaaS, you will deliver measurable value, guide senior stakeholders, and help shape product priorities through