Remote ESG Customer Success Manager (Europe)

Worldly; España; A distancia; EUR 46.000 - 53.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits

Premium covered medical

Equipment stipend

Unlimited PTO

Company holidays

Remote-friendly culture

Descripción de la vacante

Worldly, a leading impact intelligence platform, seeks a Customer Success professional to manage a large European client portfolio, ensuring maximum value from Worldly's tools and services. You will coordinate onboarding, enablement, and ongoing support across finance, supply chain, and sustainability teams.

You’ll drive standardized playbooks, monitor client performance, and collaborate with diverse stakeholders to deliver scalable outcomes while traveling as needed to support European clients.

Formación

• 1-3 years in a customer success or client services organisation.
• Hands-on experience with consumer goods and/or fashion supply chains.
• Background in sustainability.
• Experience in a fast-paced, high-growth technology/SaaS environment, with a talent for navigating ambiguity.
• Strong analytical skills and a data-driven approach to decision-making.
• The ability to manage a large portfolio of clients at scale.
• Fluency across a range of technology tools, including project management or customer success software, Hubspot, Claude Cowork, Microsoft Office, and Google Suite.

Responsabilidades

• Manage a large portfolio of clients at scale, ensuring each generates maximum value from Worldly's tools and services through a repeatable, scalable customer journey.
• Assess and monitor client programs at portfolio scale to drive growth and improve performance, using standardized frameworks that flex to individual client needs.
• Champion a culture of customer success in which every interaction is an opportunity to solve problems and deepen the client relationship.
• Onboard and train clients, their supply chain partners, and other program stakeholders through scalable, repeatable enablement.
• Own and refine standardized playbooks, touchpoints, and success milestones that deliver consistent outcomes across a growing portfolio.
• Be flexible to work early or late hours and willing to travel globally to support Worldly's European client base.

Conocimientos

Client portfolio management

Data-driven decisions

Sustainability background

SaaS/tech experience

Analytical skills

Portfolio management

CRM tools

Office & Google Suite

Herramientas

Hubspot

Claude Cowork

Microsoft Office

Google Workspace

Descripción del empleo

Worldly, a leading impact intelligence platform, seeks a Customer Success professional to manage a large European client portfolio, ensuring maximum value from Worldly's tools and services. You will coordinate onboarding, enablement, and ongoing support across finance, supply chain, and sustainability teams.

You’ll drive standardized playbooks, monitor client performance, and collaborate with diverse stakeholders to deliver scalable outcomes while traveling as needed to support European clients.