EMEA Strategic Customer Success Leader

ElevenLabs; España; A distancia; EUR 90.000 - 130.000; Jornada completa

Descripción de la vacante

ElevenLabs in Spain is seeking a senior Customer Success leader to manage a portfolio of 20–30 enterprise and strategic clients, ensuring alignment between customer objectives and our product strategy. You will drive onboarding and long-term adoption across multiple products, identify opportunities for cross-product expansion, and own renewals and expansions while contributing to overall company growth.

Requires 7–10 years in SaaS, deep DACH market experience, and fluency in English and German;

Formación

• 7–10 years in Customer Success, Account Management, or strategic partnerships in a fast-paced SaaS environment.
• Proven success delivering value for customers using AI or mission-critical products.
• Deep experience with strategic accounts in the DACH market and guiding the GTM team on nuances.
• Strong commercial acumen with renewal and expansion targets.
• Builder mindset with a focus on scalable systems and process excellence.
• Exceptional communication and stakeholder management at all levels of complex organizations.
• Fluency in English and German is essential.

Responsabilidades

• Manage a portfolio of 20–30 enterprise and strategic clients, aligning objectives with product strategy.
• Lead onboarding and long-term adoption across multiple products.
• Drive multi-product adoption and identify opportunities to increase customer value.
• Own renewals and expansions, tracking Net Revenue Retention and related metrics.
• Collaborate with CS Leadership, Engineering, and Sales to refine processes and best practices.
• Champion customer success, voicing customer needs to influence roadmap priorities.

Conocimientos

Strategic accounts

Renewals & expansions

German language

Cross-functional collaboration

Excellent communication

Analytical thinking

Descripción del empleo

ElevenLabs in Spain is seeking a senior Customer Success leader to manage a portfolio of 20–30 enterprise and strategic clients, ensuring alignment between customer objectives and our product strategy. You will drive onboarding and long-term adoption across multiple products, identify opportunities for cross-product expansion, and own renewals and expansions while contributing to overall company growth.

Requires 7–10 years in SaaS, deep DACH market experience, and fluency in English and German;