Strategic Scaled Customer Success Lead

Autodesk, Inc.; Bellprat; Híbrido; EUR 70.000 - 100.000; Jornada completa

Descripción de la vacante

Autodesk, Inc. is seeking a customer-focused professional to support Architecture, Engineering & Construction and Design & Manufacturing customers across EMEA.

You will manage a hybrid portfolio of Territory, Regional, and selected Enterprise accounts, driving onboarding and adoption to improve product usage and retention. The role emphasizes data-driven insights, stakeholder management, and collaboration with Sales, Channel, and Support teams to deliver measurable outcomes while operating at

Formación

• Professional working proficiency in English and German.
• 3+ years of experience in Customer Success, Account Management, or Consulting.
• Experience managing a portfolio with different customer segments.
• Hybrid knowledge of AEC and/or D&M industries or ability to operate across both.
• Strong communication, stakeholder management, and negotiation skills.

Responsabilidades

• Proactively engage with customers through digital-first, scalable engagement models (1:many).
• Manage a hybrid portfolio of Territory, Regional, and selected Enterprise accounts.
• Guide customers through onboarding and adoption strategies across AEC and D&M workflows.
• Build and maintain relationships with senior stakeholders in high-value accounts.
• Prioritize activities based on account health, risk, and business impact.
• Collaborate with Sales, Channel, and Support teams to drive outcomes.

Conocimientos

Communication

Stakeholder management

Negotiation

Empathy

Storytelling

Educación

Engineering/Architecture/Manufacturing background

Descripción del empleo

Autodesk, Inc. is seeking a customer-focused professional to support Architecture, Engineering & Construction and Design & Manufacturing customers across EMEA.

You will manage a hybrid portfolio of Territory, Regional, and selected Enterprise accounts, driving onboarding and adoption to improve product usage and retention. The role emphasizes data-driven insights, stakeholder management, and collaboration with Sales, Channel, and Support teams to deliver measurable outcomes while operating at