Strategic Customer Success Manager, SMB SaaS (EMEA)

Beyond; Barcelona; Presencial; EUR 38.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

stock options

unlimited PTO

private health insurance

Descripción de la vacante

Beyond is a fast-growing company powering short-term rental businesses with a best-in-class Revenue Management System used by thousands of property managers and owners worldwide. The Customer Success Manager will report to the Manager of Customer Success SMB, EMEA, and help develop and execute our customer success strategy, deploying new processes and serving as a go-to resource for teammates.

You’ll host training webinars on revenue management best practices, monitor account health, and drive

Formación

• 1–2 years of relevant experience in Customer Success Manager/Account Management.
• Spanish, French and full proficiency in English is needed.
• Experience communicating difficult, technical concepts with customers.
• Ability to balance multiple tasks and prioritize work independently.
• Experience working with software (SaaS exposure).

Responsabilidades

• Acting as the first point of contact for SMB clients' journey with Beyond.
• Hosting training webinars on revenue management best practices and how to use our tool to increase revenue.
• Performing regular check-ins with key stakeholders to ensure customer goals are met.
• Proactively managing relationships to maintain customer health.
• Monitoring and reporting on health and risk of accounts.
• Securing annual subscription renewals.
• Responding to support requests in a timely manner.
• Documenting learnings to assist troubleshooting for others.
• Creating expert customer content to guide customers.
• Contributing to development of customer support processes as our base grows.

Conocimientos

Customer Success

Account Management

Communication

Multitasking

SaaS exposure

Descripción del empleo

Beyond is a fast-growing company powering short-term rental businesses with a best-in-class Revenue Management System used by thousands of property managers and owners worldwide. The Customer Success Manager will report to the Manager of Customer Success SMB, EMEA, and help develop and execute our customer success strategy, deploying new processes and serving as a go-to resource for teammates.

You’ll host training webinars on revenue management best practices, monitor account health, and drive