Senior Technical Account Lead - Remote & Strategic Growth

Lever, Inc.; España; Presencial; EUR 120.000 - 151.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote working

Professional development

Descripción de la vacante

Lever, Inc. is seeking a Senior Technical Account Manager based in Spain to drive successful adoption and long-term value for strategic technology accounts.

You will act as a trusted technical partner, helping customers implement solutions, overcome challenges, and expand their use of the platform. This senior, customer-facing role involves collaborating with Sales, Product, Engineering, Marketing, and Support to resolve issues, manage churn risk, and advocate for roadmap improvements.

Formación

• 5+ years in a customer-facing technology role or similar.
• Ability to translate technical concepts into business value.
• Experience with developer workflows and build systems.
• Familiarity with web application security concepts, OWASP Top 10.
• Strong written and verbal communication with executive presence.

Responsabilidades

• Manage a portfolio of strategic customers and build long-term relationships with technical stakeholders and executives.
• Conduct regular check-ins to understand adoption, challenges, and growth needs.
• Develop personalized success plans to increase platform adoption and value.
• Partner with Sales to deliver executive reviews for technical and business buyers.
• Collaborate with Support and Product to resolve issues and advocate for roadmap improvements.
• Represent customer voice to shape product capabilities and best practices.
• De-escalate urgent situations and reduce churn risk.
• Identify opportunities to improve engagement, retention, and account growth.
• Contribute to documentation and internal processes to improve service quality.

Conocimientos

Customer-facing

Technical account management

DevSecOps

Strategic planning

Executive communication

Relationship building

Security concepts (OWASP Top 10)

Problem solving

Educación

Bachelor’s degree in Engineering/CS or related

Herramientas

Git

GitHub Actions

GitLab

CircleCI

Jenkins

Buildkite

SVN

Perforce

Descripción del empleo

Lever, Inc. is seeking a Senior Technical Account Manager based in Spain to drive successful adoption and long-term value for strategic technology accounts.

You will act as a trusted technical partner, helping customers implement solutions, overcome challenges, and expand their use of the platform. This senior, customer-facing role involves collaborating with Sales, Product, Engineering, Marketing, and Support to resolve issues, manage churn risk, and advocate for roadmap improvements.