Strategic Account Manager - Global Events & Partnerships

North Eastern Services; Madrid; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Real opportunities for professional发展

Friendly team culture

Hybrid model

Flexible working hours

Remote working days

Flexible remuneration: food, transport

Public transport access

Team events

Refer a friend program

Job summary

Kenes is seeking a Senior Account Manager with a strong background in the events and conferences sector. You will cultivate and sustain client relationships, manage the core account team (Project Manager and Program Manager), and ensure top-tier service and delivery across all client engagements.

Travel is regularly required for events, client meetings, and venue sourcing, and you will work in a hybrid model with flexibility to balance field work and office collaboration.

Qualifications

• Excellent written and verbal English communication skills.
• Experience in the events/conferences industries and client management.
• Experience managing budgets and leading teams is advantageous.

Responsibilities

• Develop long-term relationships with Kenes clients and promote their businesses.
• Provide strategic insights and actionable recommendations for clients.
• Manage the core account team including Project Manager and Program Manager.
• Lead and empower the team with development strategies.
• Understand client business needs and present practical solutions.
• Oversee congress budgets and ensure profitable outcomes.
• Communicate client goals to internal teams regularly.
• Participate in client meetings and collaborate with CRMs to enhance partnerships.
• Coordinate with departments to improve service levels.
• Prepare client documents and ROI presentations.
• Identify problems early and implement solutions.
• Ensure delivery quality of team work.
• Travel regularly for events, meetings, and venue sourcing.

Skills

English fluency

Events industry experience

Budget management

Team leadership

Client relationship management

CRM familiarity

MS Office

Education

Bachelor's degree in Business Administration or related field

Tools

CRM systems

Microsoft Office

Job description

Kenes is seeking a Senior Account Manager with a strong background in the events and conferences sector. You will cultivate and sustain client relationships, manage the core account team (Project Manager and Program Manager), and ensure top-tier service and delivery across all client engagements.

Travel is regularly required for events, client meetings, and venue sourcing, and you will work in a hybrid model with flexibility to balance field work and office collaboration.