Senior Account Manager

North Eastern Services; Madrid; Híbrido; EUR 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Real opportunities for professional发展

Friendly team culture

Hybrid model

Flexible working hours

Remote working days

Flexible remuneration: food, transport

Public transport access

Team events

Refer a friend program

Descripción de la vacante

Kenes is seeking a Senior Account Manager with a strong background in the events and conferences sector. You will cultivate and sustain client relationships, manage the core account team (Project Manager and Program Manager), and ensure top-tier service and delivery across all client engagements.

Travel is regularly required for events, client meetings, and venue sourcing, and you will work in a hybrid model with flexibility to balance field work and office collaboration.

Formación

• Excellent written and verbal English communication skills.
• Experience in the events/conferences industries and client management.
• Experience managing budgets and leading teams is advantageous.

Responsabilidades

• Develop long-term relationships with Kenes clients and promote their businesses.
• Provide strategic insights and actionable recommendations for clients.
• Manage the core account team including Project Manager and Program Manager.
• Lead and empower the team with development strategies.
• Understand client business needs and present practical solutions.
• Oversee congress budgets and ensure profitable outcomes.
• Communicate client goals to internal teams regularly.
• Participate in client meetings and collaborate with CRMs to enhance partnerships.
• Coordinate with departments to improve service levels.
• Prepare client documents and ROI presentations.
• Identify problems early and implement solutions.
• Ensure delivery quality of team work.
• Travel regularly for events, meetings, and venue sourcing.

Conocimientos

English fluency

Events industry experience

Budget management

Team leadership

Client relationship management

CRM familiarity

MS Office

Educación

Bachelor's degree in Business Administration or related field

Herramientas

CRM systems

Microsoft Office

Descripción del empleo

WHY KENES:

At Kenes, we foster a family-like work environment within a global company. We understand the significance of work-life balance and strive to create an atmosphere that supports personal well-being and professional growth. We believe in empowering our employees with knowledge and skills that propel their careers forward. Join Kenes and embark on a rewarding journey where you’ll thrive both personally and professionally.

JOB SUMMARY:

We are seeking a Senior Account Manager with a strong background in professional congress organization (PCO), association management, or related event and conference services. In this role, you will be responsible for cultivating and sustaining strong client relationships through consistent, dedicated support and service. Additionally, you will oversee the management of the core account team, which includes the Project Manager and Program Manager.

Responsibilities

• Develop long-term relationships with Kenes clients, actively contributing to the growth and promotion of their businesses.
• Partner with clients, offering strategic insights and generating actionable recommendations for achieving business goals, seamless execution, and implementation.
• Responsible for direct management and professional/personal development and satisfaction of team members.
• Lead and empower the team through effective development strategies.
• Work closely with clients to understand their business needs; present creative, practical solutions to enhance business outcomes.
• Overall accountability for congress budgets.
• Achieve targets and maximize profits for all stakeholders.
• Effectively communicate client messages, requests, and goals to the internal team, on a regular basis.
• Participate in client meetings and collaborate with CRMs to develop and enhance partnerships.
• Coordinate with various Kenes departments to address client issues and problems, striving to always improve the level of service.
• Design and produce documents and presentations for clients; clearly communicate client ROI.
• Recognize potential problems early and initiate/apply problem-solving processes in a timely manner.
• Demonstrate comprehensive knowledge and accountability for all congress/client-related matters.
• Responsible for the delivery and quality of work produced by the team.
• The role involves regular travel: including event attendance, client meetings, and venue sourcing.

Requirements & Experience

• Excellent written and verbal communication skills in English (native or near-native level);
• Experience in the events/conferences industries.
• Strategic thinker with a consultative approach and a strong client orientation.
• Proven experience in building, managing, and expanding client relationships.
• Bachelor's degree in Business Administration or a related field
• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Word); familiarity with CRM systems
• Demonstrated ability to manage large budgets (over €1 million) – advantage.
• Experience managing direct reports and leading teams – advantage.
• Knowledge of other European languages – advantage.

WHAT WE OFFER:

• Real opportunities for professional development in a leading international company
• Friendly team culture that promotes initial and continual professional education and team collaboration
• Hybrid model & Flexible working hours
• Extra remote working days / weeks
• Flexible remuneration: food, transportation, daycare
• Easy access by public transport (really close by a metro stop)
• Regular team events
• Refer a friend program