Senior Account Manager

Kenes Group; Madrid; Hybrid; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid model

Flexible working hours

Team events

Public transport access

Job summary

Kenes Group is seeking a Senior Account Manager with a strong background in professional congress organization, association management, or related event services. You will cultivate and sustain client relationships and oversee the core account team including the Project Manager and Program Manager.

The role requires strategic thinking, budget oversight for large campaigns, and exceptional English communication. Regular travel to client sites and events is expected.

Qualifications

• Excellent written and verbal communication in English (native or near-native).
• Experience in the events/conferences industries.
• Strategic thinker with a consultative approach and strong client orientation.
• Proven experience in managing large budgets (over €1 million).

Responsibilities

• Develop long-term relationships with Kenes clients, contributing to growth and promotion of their businesses.
• Partner with clients, offering strategic insights and actionable recommendations for achieving goals and successful execution.
• Directly manage and develop team members and their satisfaction.
• Lead and empower the team through development strategies.
• Collaborate with clients to understand business needs and present practical solutions to improve outcomes.
• Oversee congress budgets and ensure delivery quality of work.

Skills

English proficiency

Client relationship management

Strategic thinking

Budget management

Leadership

Education

Bachelor’s degree in Business Administration

Tools

CRM systems

Microsoft Office

Job description

WHY KENES

At Kenes, we foster a family-like work environment within a global company. We understand the significance of work-life balance and strive to create an atmosphere that supports personal well-being and professional growth. We believe in empowering our employees with knowledge and skills that propel their careers forward. Join Kenes and embark on a rewarding journey where you’ll thrive both personally and professionally.

JOB SUMMARY

We are seeking a Senior Account Manager with a strong background in professional congress organization (PCO), association management, or related event and conference services. In this role, you will be responsible for cultivating and sustaining strong client relationships through consistent, dedicated support and service. Additionally, you will oversee the management of the core account team, which includes the Project Manager and Program Manager.

WHY KENES

At Kenes, we foster a family-like work environment within a global company. We understand the significance of work-life balance and strive to create an atmosphere that supports personal well-being and professional growth. We believe in empowering our employees with knowledge and skills that propel their careers forward. Join Kenes and embark on a rewarding journey where you’ll thrive both personally and professionally.

JOB SUMMARY

We are seeking a Senior Account Manager with a strong background in professional congress organization (PCO), association management, or related event and conference services. In this role, you will be responsible for cultivating and sustaining strong client relationships through consistent, dedicated support and service. Additionally, you will oversee the management of the core account team, which includes the Project Manager and Program Manager.

Responsibilities

• Develop long-term relationships with Kenes clients, actively contributing to the growth and promotion of their businesses.
• Partner with clients, offering strategic insights and generating actionable recommendations for achieving business goals, seamless execution, and implementation.
• Responsible for direct management and professional/personal development and satisfaction of team members.
• Lead and empower the team through effective development strategies.
• Work closely with clients to understand their business needs; present creative, practical solutions to enhance business outcomes.
• Overall accountability for congress budgets.
• Achieve targets and maximize profits for all stakeholders.
• Effectively communicate client messages, requests, and goals to the internal team, on a regular basis.
• Participate in client meetings and collaborate with CRMs to develop and enhance partnerships.
• Coordinate with various Kenes departments to address client issues and problems, striving to always improve the level of service.
• Design and produce documents and presentations for clients; clearly communicate client ROI.
• Recognize potential problems early and initiate/apply problem-solving processes in a timely manner.
• Demonstrate comprehensive knowledge and accountability for all congress/client-related matters.
• Responsible for the delivery and quality of work produced by the team.
• The role involves regular travel:includingevent attendance, client meetings, and venue sourcing.

Requirements & Experience

• Excellent written and verbal communication skills in English (native or near-native level);
• Experience in the events/conferences industries.
• Strategic thinker with a consultative approach and a strong client orientation.
• Proven experience in building, managing, and expanding client relationships.
• Bachelor’s degree in Business Administration or a related field
• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Word); familiarity with CRM systems
• Demonstrated ability to manage large budgets (over €1 million) – advantage.
• Experience managing direct reports and leading teams – advantage.
• knowledge of other European languages – advantage.

WHAT WE OFFER

• Real opportunities for professional development in a leading international company
• Friendly team culture that promotes initial and continual professional education and team collaboration
• Hybrid model & Flexible working hours
• Extra remote working days / weeks
• Flexible remuneration: food, transportation, daycare
• Easy access by public transport (really close by a metro stop)
• Regular team events
• Refer a friend program