Strategic Account CS Exec — Spain (Remote)

ServiceNow; Madrid; A distancia; EUR 80.000 - 100.000; Jornada completa

Descripción de la vacante

A leading technology firm based in Madrid seeks a Customer Success Executive to manage strategic accounts and drive digital transformation. The ideal candidate has extensive experience in consulting and strong relationships with C-level executives. Responsibilities include aligning customer goals with ServiceNow's offerings and ensuring successful adoption of their platform. This role requires fluency in Spanish and English and offers flexibility in work arrangements.

Formación

• Minimum 15 years in management consulting leadership role at a top-tier consulting company.
• Experience successfully building and leading high performing Customer Success or consulting functions.
• Ability to adapt and operate effectively in ambiguous and rapidly changing environments.

Responsabilidades

• Drive enterprise level cross functional executive alignment and ServiceNow buy-in.
• Advise and coach executive leaders on optimizing CS delivery for digital transformation.
• Accountable for delivering results against KPIs for strategic accounts.

Conocimientos

Fluent in Spanish and English

Strong executive C-level relationships

Ability to drive operational rigor

Excellent retail/store operations experience

Experience in transforming large-scale organizations

Educación

BA / BS or equivalent

Master's degree preferred

Descripción del empleo

A leading technology firm based in Madrid seeks a Customer Success Executive to manage strategic accounts and drive digital transformation. The ideal candidate has extensive experience in consulting and strong relationships with C-level executives. Responsibilities include aligning customer goals with ServiceNow's offerings and ensuring successful adoption of their platform. This role requires fluency in Spanish and English and offers flexibility in work arrangements.