Emea Partner Tech Success Architect

Appian Corporation; Leganés; Híbrido; EUR 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Hybrid work Madrid

Health coverage

Paid time off

Mentoring program

Descripción de la vacante

Sprinklr in Madrid, Spain is seeking a Customer Success Manager for a hybrid role combining office work and remote tasks. You will lead strategic guidance across the Marketing, Social, and Advertising product suite and drive adoption, governance, and value realization for enterprise clients.

You’ll coordinate across Product, Solutions Consultants, and Services, deliver enablement sessions, and surface product insights to influence roadmaps while supporting upsell opportunities.

Formación

• Bachelor’s degree in Marketing, Communications, Computer Science or related field.
• 6+ years in MarTech, AdTech, or digital media consulting with enterprise-grade solutions.
• Deep experience in campaign setup, media planning, or brand marketing strategy at large organisations.
• Fluency in French, Spanish and English. (Essential)

Responsabilidades

• Strategic Product Advising: lead the technical relationship across core suite; advise on platform architecture and governance.
• Adoption & value realization: own adoption lifecycle across teams; conduct health score tracking and usage diagnostics.
• Program Leadership: coordinate cross-functional teams to address challenges and guide expansion; run executive reviews.
• Customer Empowerment: deliver enablement workshops and advanced trainings; identify blockers and action paths.
• Product Influence: surface insights to Product/Engineering; advise roadmap alignment and beta features.
• Growth & Commercial Support: work with Sales to uncover upsell/cross-sell opportunities.

Conocimientos

Stakeholder management

Data fluency

Executive presentation

Cross-functional collaboration

Campaign analytics understanding

Educación

Bachelor’s degree in Marketing, Communications, Computer Science or related field

Descripción del empleo

Customer Success Manager – Madrid, Spain

Full‑time, hybrid (office in Madrid and remote).

Sprinklr is a global AI‑native platform for Unified Customer Experience Management (Unified‑CXM). The role focuses on the Marketing, Social, and Advertising product suite.

Key Responsibilities

• Strategic Product Advising: Lead the technical relationship across Sydney Core suite: Social Publishing, Listening, Paid Ads, Marketing Analytics; act as primary advisor on platform architecture and governance.
• Adoption & Value Realisation: Own end‑to‑end adoption lifecycle across Digital, Social, Brand, Media and Analytics teams; conduct workspace audits, health score tracking, usage diagnostics; build reusable playbooks.
• Program Leadership: Coordinate cross‑functional teams (Product, Solutions Consultants, Services) to address technical challenges and guide strategic expansion; run executive business reviews.
• Customer Empowerment: Deliver enablement workshops, advanced user trainings, feature adoption campaigns; identify blockers and create corrective action paths.
• Product Influence: Surface structured insights to Product and Engineering; advise customers on roadmap alignment and beta features.
• Growth & Commercial Support: Work with Sales and Solutions teams to uncover upsell/cross‑sell opportunities; understand client tech stack and vendor landscape.

Required Qualifications

• Bachelor’s degree in Marketing, Communications, Computer Science or related field.
• 6+ years in MarTech, AdTech, or digital media consulting with enterprise‑grade solutions.
• Deep experience in campaign setup, media planning, or brand marketing strategy at large organisations.
• Strong understanding of omnichannel marketing strategy and platform analytics.
• Ability to configure, audit, and optimise workspace and tagging structures.
• Executive‑level presentation and stakeholder management skills; experience facilitating roadmap sessions and quarterly reviews.
• Data fluency: interpret telemetry, product usage, and marketing KPIs.
• Fluency in French, Spanish and English. (Essential)

What Sets You Apart

• Prior experience implementing or scaling Sprinklr or similar platforms (Adobe, Salesforce Marketing Cloud, Khoros).
• Deep familiarity with social ad platforms (Meta, Google, TikTok), social listening taxonomy, and crisis/PR workflows.
• Experience leading digital transformation projects or global rollouts.
• PMP, Agile or relevant certification; proficiency in campaign lifecycle management tools.
• Strong business acumen, collaboration, and customer‑first mindset.

Benefits

• Competitive salary and bonus structure.
• Flexible hybrid work model combining remote and office in Madrid.
• Comprehensive voluntary health care coverage (where applicable).
• Paid time off, including holidays and personal days.
• Open mentoring program and career development opportunities.

Equal Employment Opportunity

Sprinklr is an equal‑opportunity employer and complies with all applicable federal, state and local fair employment practices laws. We are committed to diversity, equity and inclusion. All qualified applicants will be considered regardless of race, colour, religion, creed, national origin, ethnicity, age, sex (including gender, pregnancy, sexual orientation, gender identity), disability, citizenship, veteran status, or any other characteristic protected by law.