Hybrid Madrid: Partner Tech Success Architect

Appian Corporation; Leganés; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work Madrid

Health coverage

Paid time off

Mentoring program

Job summary

Sprinklr in Madrid, Spain is seeking a Customer Success Manager for a hybrid role combining office work and remote tasks. You will lead strategic guidance across the Marketing, Social, and Advertising product suite and drive adoption, governance, and value realization for enterprise clients.

You’ll coordinate across Product, Solutions Consultants, and Services, deliver enablement sessions, and surface product insights to influence roadmaps while supporting upsell opportunities.

Qualifications

• Bachelor’s degree in Marketing, Communications, Computer Science or related field.
• 6+ years in MarTech, AdTech, or digital media consulting with enterprise-grade solutions.
• Deep experience in campaign setup, media planning, or brand marketing strategy at large organisations.
• Fluency in French, Spanish and English. (Essential)

Responsibilities

• Strategic Product Advising: lead the technical relationship across core suite; advise on platform architecture and governance.
• Adoption & value realization: own adoption lifecycle across teams; conduct health score tracking and usage diagnostics.
• Program Leadership: coordinate cross-functional teams to address challenges and guide expansion; run executive reviews.
• Customer Empowerment: deliver enablement workshops and advanced trainings; identify blockers and action paths.
• Product Influence: surface insights to Product/Engineering; advise roadmap alignment and beta features.
• Growth & Commercial Support: work with Sales to uncover upsell/cross-sell opportunities.

Skills

Stakeholder management

Data fluency

Executive presentation

Cross-functional collaboration

Campaign analytics understanding

Education

Bachelor’s degree in Marketing, Communications, Computer Science or related field

Job description

Sprinklr in Madrid, Spain is seeking a Customer Success Manager for a hybrid role combining office work and remote tasks. You will lead strategic guidance across the Marketing, Social, and Advertising product suite and drive adoption, governance, and value realization for enterprise clients.

You’ll coordinate across Product, Solutions Consultants, and Services, deliver enablement sessions, and surface product insights to influence roadmaps while supporting upsell opportunities.