EMEA Enterprise CSM Lead — Strategy & Adoption

Constructor; Madrid; Remote; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Paid time off

Mentoring program

Open Mentoring Program

Job summary

Sprinklr is seeking a Customer Success Manager in Madrid to guide strategic product adoption across Marketing, Social, and Advertising suites. You will translate client KPIs into Sprinklr configurations, drive onboarding, and build sustained value for enterprise customers.

In this role you will lead executive reviews, coordinate cross-functional teams, and partner with Sales to identify upsell opportunities, while shaping adoption programs and governance models on a global platform.

Qualifications

• Bachelor's degree in Marketing, Communications, Computer Science, or related field.
• 6+ years in MarTech, AdTech, or digital media consulting with enterprise-grade solutions.
• Deep experience in campaign setup, media planning, or brand marketing strategy.

Responsibilities

• Act as trusted advisor for adoption, value realization, and long-term success across Marketing, Social, and Advertising products.
• Lead strategic technical relationships; advise on platform architecture, tagging schemas, and governance.
• Translate KPIs into Sprinklr configurations and use cases; drive onboarding and value expansion.
• Coordinate cross-functional teams to address challenges and rollout new modules.
• Conduct executive business reviews, align KPIs with ROI narratives, and co-develop success plans.

Skills

Strategic advisory

Executive communication

Campaign analytics

Platform configuration

Education

Bachelor's degree in Marketing/Communications/CS

Tools

Sprinklr Core suite

Campaign lifecycle tooling

Job description

Sprinklr is seeking a Customer Success Manager in Madrid to guide strategic product adoption across Marketing, Social, and Advertising suites. You will translate client KPIs into Sprinklr configurations, drive onboarding, and build sustained value for enterprise customers.

In this role you will lead executive reviews, coordinate cross-functional teams, and partner with Sales to identify upsell opportunities, while shaping adoption programs and governance models on a global platform.