Hybrid Enterprise CSM — Madrid (EN/ES/FR)

Bmc Software, Inc.; Madrid; Hybride; EUR 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Performance bonuses

Hybrid work model

Health & wellness benefits

Paid time off

Mentoring & career development

Global expert network

Résumé du poste

Sprinklr is seeking a Customer Success Manager in Madrid to drive adoption of its AI-native CXM platform across marketing, social, and advertising leaders. You will own end-to-end adoption, optimize workspace and tagging structures, and lead cross-functional collaboration to deliver value to large enterprise clients.

The role requires 6+ years in MarTech/AdTech with strong analytics, executive communication, and multilingual fluency (FR/ES/EN).

Qualifications

• Bachelor’s degree in Marketing, Communications, Computer Science, or related field.

Responsabilités

• Lead the strategic technical relationship across Sprinklr Core suite.
• Advise on platform architecture, user journeys, tagging schemas, governance.
• Translate marketing KPIs into Sprinklr configurations and use cases.
• Own the end-to-end adoption lifecycle across multiple teams, ensuring onboarding and value expansion.
• Conduct workspace audits, health score tracking, and usage diagnostics.
• Build reusable playbooks for campaign orchestration and influencer management.
• Coordinate cross-functional teams to address technical challenges and guide expansion.
• Run business reviews with executives using KPIs, telemetry, and ROI narratives.
• Co-develop success plans with KPI alignment, growth targets, and rollout timelines.
• Deliver stakeholder enablement workshops and advanced user training.
• Identify blockers to adoption and create corrective action paths.
• Provide feedback to Product and Engineering based on real-world needs.

Connaissances

MarTech experience

AdTech experience

Campaign setup

Omnichannel marketing

Workspace tagging

Executive presentation

Data fluency

Multilingual EN/ES/FR

Formation

Bachelor’s degree in Marketing, Communications, Computer Science, or related field

Outils

Sprinklr

Adobe

Salesforce Marketing Cloud

Khoros

Meta Ads

Google Ads

TikTok

Description du poste

Sprinklr is seeking a Customer Success Manager in Madrid to drive adoption of its AI-native CXM platform across marketing, social, and advertising leaders. You will own end-to-end adoption, optimize workspace and tagging structures, and lead cross-functional collaboration to deliver value to large enterprise clients.

The role requires 6+ years in MarTech/AdTech with strong analytics, executive communication, and multilingual fluency (FR/ES/EN).