Enterprise Customer Success Manager - Marketing & Ads

Lseg; Madrid; On-site; EUR 55,000 - 85,000; Full time

Job summary

Sprinklr in Madrid is seeking a Customer Success Manager to drive adoption, value realization, and long-term success for our strategic customers across Marketing, Social, and Advertising products.

You will act as a trusted advisor, translating marketing KPIs into Sprinklr configurations, and coordinating cross-functional teams to expand platform usage and ROI across multiple departments.

Qualifications

• 6+ years in MarTech, AdTech, or digital media consulting with enterprise-grade solutions.
• Executive-level presentation and stakeholder management skills; experience facilitating roadmap sessions.
• Fluency in French, Spanish and English.
• Bachelor's degree in Marketing, Communications, CS, or related field.

Responsibilities

• Own the end-to-end adoption lifecycle across multiple teams, ensuring onboarding and value expansion.
• Lead strategic product advising across core suites and translate KPIs into platform configurations.
• Coordinate cross-functional teams to address technical challenges and guide strategic expansion.
• Run business reviews with KPI and ROI narratives for executive audiences.

Skills

MarTech expertise

Executive stakeholder mgmt

Client relationship mgmt

Multilingual communication

Education

Bachelor's degree in Marketing or related field

Tools

CRM platforms

Job description

Sprinklr in Madrid is seeking a Customer Success Manager to drive adoption, value realization, and long-term success for our strategic customers across Marketing, Social, and Advertising products.

You will act as a trusted advisor, translating marketing KPIs into Sprinklr configurations, and coordinating cross-functional teams to expand platform usage and ROI across multiple departments.