Estonian Speaking Support Agent — Relocation to Bulgaria

Mercier Consultancy Group; España; On-site; EUR 20,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Relocation package

Performance bonus

Team events

Career progression

Job summary

Mercier Consultancy Group is seeking an Estonian Speaking Customer Service Agent in Sofia, Bulgaria. You will deliver support to Estonian-speaking clients via phone, email, and live chat, collaborating with internal teams to ensure high-quality service.

Native or fluent Estonian and English proficiency are required. The position is on-site in Sofia with fully paid relocation, health coverage, paid training, and a clear path for career progression within an international team.

Qualifications

• Native or fluent Estonian (spoken and written).
• Proficient in English to communicate within a diverse team.
• Experience in Customer Support Services preferred but not required.
• EU passport valid for relocation to Bulgaria.
• Strong problem-solving and communication skills.

Responsibilities

• Provide exceptional support to Estonian-speaking clients via phone, email and live chat.
• Resolve inquiries with accuracy and empathy.
• Document interactions in the CRM accurately.
• Collaborate with internal teams to improve service quality.
• Adapt to product updates and support procedures.
• Maintain high levels of customer satisfaction.
• Support relocation and onboarding processes.

Skills

Estonian fluency

English proficiency

Customer service

Multilingual communication

Job description

Mercier Consultancy Group is seeking an Estonian Speaking Customer Service Agent in Sofia, Bulgaria. You will deliver support to Estonian-speaking clients via phone, email, and live chat, collaborating with internal teams to ensure high-quality service.

Native or fluent Estonian and English proficiency are required. The position is on-site in Sofia with fully paid relocation, health coverage, paid training, and a clear path for career progression within an international team.