Latvian-Speaking Customer Support Specialist — Sofia

Mercier Consultancy Group; España; On-site; EUR 8,600 - 12,000; Full time

Benefits offered by this job

Fully Paid Training

Comprehensive Health Insurance

Fully Paid Relocation Package

Attractive Monthly Performance Bonus

Career development and advancement

Job summary

Mercier Consultancy Group invites applications for a Latvian Speaking Support Specialist in Sofia, Bulgaria. This on-site role requires native or fluent Latvian and strong English, with a fully paid relocation package and comprehensive training provided.

You will handle customer inquiries via phone, email, and live chat, maintain high-quality records, and collaborate with international teams to improve service delivery. A EU passport is mandatory and relocation to Bulgaria is required.

Qualifications

• Latvian language fluency is required.
• Valid EU passport is mandatory.
• Proficient English for corporate communication.
• Willingness to relocate to Sofia, Bulgaria for an on-site role.

Responsibilities

• Provide high-level assistance to customers via phone, email, and live chat.
• Represent our clients professionally by delivering accurate information and troubleshooting solutions in Latvian.
• Maintain detailed records of customer interactions to ensure quality assurance standards are met.
• Collaborate with international teams to optimize service delivery and enhance the overall customer experience.
• Analyze complex customer queries and provide timely, effective resolutions.
• Participate in ongoing training sessions to stay updated on service protocols and industry best practices.
• Contribute to a positive, efficient, and solution-oriented work environment.
• Relocation to Sofia is required and Latvian is the primary working language.

Skills

Latvian

English

Job description

Mercier Consultancy Group invites applications for a Latvian Speaking Support Specialist in Sofia, Bulgaria. This on-site role requires native or fluent Latvian and strong English, with a fully paid relocation package and comprehensive training provided.

You will handle customer inquiries via phone, email, and live chat, maintain high-quality records, and collaborate with international teams to improve service delivery. A EU passport is mandatory and relocation to Bulgaria is required.