Spanish-Speaking Player Support Specialist (Gaming)

Mercier Consultancy Group; España; Presencial; EUR 20.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Training provided

Health insurance

Relocation package

Performance bonus

Career development

Gaming facilities

Descripción de la vacante

Mercier Consultancy Group is seeking a Spanish Speaking Player Support Specialist to join their Sofia, Bulgaria office. You will handle technical and account-related queries from Spanish-speaking players, provide guidance on game mechanics and billing, and collaborate with international teams to resolve issues.

The role offers a competitive monthly salary, fully paid training, health insurance, relocation support, and a performance-based bonus, within a dynamic esports environment.

Formación

• Native or fluent Spanish (spoken and written).
• Experience in customer service or player support is advantageous.
• Excellent communication and empathetic problem-solving approach.

Responsabilidades

• Serve as primary contact for Spanish-speaking players, resolving technical and account issues.
• Provide guidance on game mechanics, billing, and troubleshooting to maintain satisfaction.
• Engage with gaming community to promote a positive environment.
• Collaborate with international teams to escalate complex bugs.
• Document player feedback to help developers refine game features.

Conocimientos

Spanish fluency

Customer support

Gaming knowledge

Communication skills

Multicultural teamwork

Herramientas

CRM (Zendesk)

Ticketing systems

Descripción del empleo

Mercier Consultancy Group is seeking a Spanish Speaking Player Support Specialist to join their Sofia, Bulgaria office. You will handle technical and account-related queries from Spanish-speaking players, provide guidance on game mechanics and billing, and collaborate with international teams to resolve issues.

The role offers a competitive monthly salary, fully paid training, health insurance, relocation support, and a performance-based bonus, within a dynamic esports environment.