Spanish Customer Care Specialist in Lisbon

Cross Border Talents; Madrid; On-site; EUR 12,000 - 15,000; Full time

Benefits offered by this job

Flight ticket reimbursement

Comprehensive health insurance

Free Portuguese language classes

Relocation assistance

Job summary

Cross Border Talents is seeking fluent Spanish speakers to join our Customer Care team for November & December in Lisbon. You will assist customers across channels, delivering clear information and friendly service in a fast-paced digital environment.

Qualifications include fluent Spanish, intermediate English, and strong communication. The role offers a 12-month contract with full-time hours and benefits, including health insurance and relocation assistance.

Qualifications

• Fluent Spanish, both written and spoken.
• Intermediate English (B1/B2).
• Typing speed of 20+ words per minute.
• Strong communication, problem-solving, and interpersonal skills.
• A genuine customer-focused mindset.
• Ability to work efficiently in a fast-paced digital environment.

Responsibilities

• Respond to customer queries through phone, email & chat online.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and elevate complex cases when needed.
• Communicate with empathy while maintaining a professional, customer-first approach.
• Follow established quality standards and company procedures.
• Meet individual productivity and performance targets.

Skills

Fluent Spanish

Intermediate English (B1/B2)

Typing speed 20+ wpm

Strong communication

Interpersonal skills

Customer-focused mindset

Job description

Cross Border Talents is seeking fluent Spanish speakers to join our Customer Care team for November & December in Lisbon. You will assist customers across channels, delivering clear information and friendly service in a fast-paced digital environment.

Qualifications include fluent Spanish, intermediate English, and strong communication. The role offers a 12-month contract with full-time hours and benefits, including health insurance and relocation assistance.