Spanish Customer Care Advisor – Lisbon (12-Month)

Cross Border Talents; Rentería; On-site; EUR 12,000 - 15,000; Full time

Benefits offered by this job

Flight ticket reimbursement

Health insurance

Free Portuguese language classes

Relocation assistance

Job summary

Cross Border Talents in Lisbon is seeking fluent Spanish speakers to join the Customer Care team for a 12-month contract. You’ll handle inquiries across channels, deliver friendly, accurate support, and help customers feel valued.

The role is full-time, 40 hours per week, with rotating shifts and relocation assistance. Eligibility to work in Portugal is required, and training will cover brand standards and procedures.

Qualifications

• Fluent Spanish, both written and spoken.
• Intermediate English (B1/B2).
• Typing speed of 20+ words per minute.
• Strong communication, problem-solving, and interpersonal skills.
• A genuine customer-focused mindset.
• Ability to work efficiently in a fast-paced digital environment.

Responsibilities

• Respond to customer queries through phone, email & chat online.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and elevate complex cases when needed.
• Communicate with empathy while maintaining a professional, customer-first approach.
• Follow established quality standards and company procedures.
• Meet individual productivity and performance targets.

Skills

Fluent Spanish

Intermediate English (B1/B2)

Typing speed 20+ WPM

Strong communication skills

Customer-focused mindset

Digital environment adaptability

Job description

Cross Border Talents in Lisbon is seeking fluent Spanish speakers to join the Customer Care team for a 12-month contract. You’ll handle inquiries across channels, deliver friendly, accurate support, and help customers feel valued.

The role is full-time, 40 hours per week, with rotating shifts and relocation assistance. Eligibility to work in Portugal is required, and training will cover brand standards and procedures.