Spanish Customer Care Advisor – Lisbon (12‑Month Contract)

Cross Border Talents; Navarra; On-site; EUR 12,000 - 15,000; Full time

Benefits offered by this job

Flight ticket reimbursement

Comprehensive health insurance

Free Portuguese language classes

Relocation assistance

Job summary

Cross Border Talents in Lisbon is seeking fluent Spanish speakers for a Customer Care role. This 12-month contract covers November and December start dates with a full-time 40-hour week and rotating shifts.

Inbound support across channels and a strong emphasis on customer satisfaction are core expectations. You will assist customers via phone, email, and chat, providing accurate information and timely resolutions.

Qualifications

• Fluent Spanish, both written and spoken.
• Intermediate English (B1/B2).
• Typing speed 20+ words per minute.
• Strong communication and interpersonal skills.
• Customer-focused mindset.

Responsibilities

• Respond to customer queries through phone, email & chat.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and elevate complex cases when needed.
• Communicate with empathy while maintaining a customer-first approach.
• Follow established quality standards and company procedures.
• Meet individual productivity and performance targets.

Skills

Fluent Spanish

Intermediate English

Typing 20+ wpm

Customer focus

Communication skills

Job description

Cross Border Talents in Lisbon is seeking fluent Spanish speakers for a Customer Care role. This 12-month contract covers November and December start dates with a full-time 40-hour week and rotating shifts.

Inbound support across channels and a strong emphasis on customer satisfaction are core expectations. You will assist customers via phone, email, and chat, providing accurate information and timely resolutions.