Spanish Market Customer Success Leader

MarketPay

Madrid

On-site

EUR 55,000 - 75,000

Full time

9 hours ago

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Job summary

Market Pay is hiring a Customer Success Manager dedicated to the Spanish market in Madrid. You will own the relationship across your portfolio, ensuring successful adoption of Market Pay solutions and contributing to customer satisfaction, retention, and growth.

Ideal candidates have a Master’s degree in a tech field, 5+ years in account management, 3+ years in payments, and fluency in Spanish and English. You will work cross-functionally with Sales, Product, and Legal teams to maximize value.

Qualifications

Master’s degree or equivalent in a technical field.
5+ years in account management; 3+ years in payments industry.
Spanish and English (written & spoken) mandatory.
Autonomous, rigorous, results-driven and collaborative.

Responsibilities

Lead commercial and operational success of customers in your portfolio.
Guide clients from onboarding to solution optimization within Market Pay’s CS strategy.
Monitor KPIs for portfolio: adoption, service quality, performance and satisfaction.
Identify cross-sell opportunities and drive revenue growth with the sales team.
Coordinate with product, project, and legal teams to deliver new features on time.