Spanish Market Customer Success Manager | SaaS Growth

Pillar; Barcelona; On-site; EUR 27,000 - 30,000; Full time

Benefits offered by this job

Ownership from day one

Build a new market in Spain

Direct contact with customers and with

Product team collaboration

Job summary

Pillar is expanding into Spain and seeks a Customer Success professional to own a portfolio of Spanish customers from onboarding to engagement and growth.

You will be the first Pillar face in Spain, guiding new customers, monitoring usage and health, and turning insights into product improvements while helping shape the market.

Fluent Spanish and English, SaaS experience, and a proactive, people‑oriented mindset are essential.

Qualifications

• At least 2 years in Customer Success or Account Management in a SaaS company.
• Native or fluent Spanish and a good level of English.
• Have managed your own portfolio of customers and kept them engaged.

Responsibilities

• Own your portfolio of Spanish customers and be their main point of contact at Pillar.
• Guide new customers through onboarding and help them see value fast.
• Keep an eye on usage and account health, and act early when something is off.
• Reach out to customers who are becoming less active and help them get back on track.
• Spot opportunities to help customers do more with Pillar.
• Turn customer conversations into clear insights for Product.
• Help build the playbooks, processes and habits for the Spanish market.

Skills

SaaS Customer Success

Account Management

Spanish (Native/Fluent)

English (Good level)

Portfolio ownership

Problem solving

Dashboards & health metrics

Proactive & organized

Tools

CRM tools

Job description

Pillar is expanding into Spain and seeks a Customer Success professional to own a portfolio of Spanish customers from onboarding to engagement and growth.

You will be the first Pillar face in Spain, guiding new customers, monitoring usage and health, and turning insights into product improvements while helping shape the market.

Fluent Spanish and English, SaaS experience, and a proactive, people‑oriented mindset are essential.