Growth‑Oriented Customer Success Manager – Spanish Market

Market Pay; Madrid; On-site; EUR 52,000 - 70,000; Full time

Benefits offered by this job

Happy@Work

Tech@Work

Ecovadis Silver Medal

Job summary

Market Pay, a fast-growing fintech, seeks a Customer Success Manager dedicated to the Spanish market in Madrid. You will manage the commercial and operational success of a portfolio, guiding clients through onboarding to solution optimization while executing Market Pay’s CS strategy.

You’ll drive adoption, ensure satisfaction, and contribute to retention and growth, coordinating across product, project, and legal teams to deliver value and scale international rollouts.

Qualifications

• Master’s degree in Computer Science, Engineering, Project Management, or a related field.
• Minimum 5 years in account management and at least 3 years in payments industry.
• Languages: Spanish and English (written and spoken) mandatory.
• Strong interpersonal and commercial skills with client relationship management.

Responsibilities

• Define and execute the Customer Success strategy for each account.
• Onboard clients and ensure adoption of Market Pay solutions.
• Monitor KPIs and drive improvements based on customer insights.
• Collaborate with sales to identify cross-sell opportunities and international rollouts.

Skills

APIs & integrations

Data management

Security concepts

Jira & Confluence

Education

Master’s degree in Computer Science, Engineering, Project Management, or a related field

Tools

Jira

Confluence

Job description

Market Pay, a fast-growing fintech, seeks a Customer Success Manager dedicated to the Spanish market in Madrid. You will manage the commercial and operational success of a portfolio, guiding clients through onboarding to solution optimization while executing Market Pay’s CS strategy.

You’ll drive adoption, ensure satisfaction, and contribute to retention and growth, coordinating across product, project, and legal teams to deliver value and scale international rollouts.