Customer Success Manager - Spain

Market Pay; Madrid; On-site; EUR 52,000 - 70,000; Full time

Benefits offered by this job

Happy@Work

Tech@Work

Ecovadis Silver Medal

Job summary

Market Pay, a fast-growing fintech, seeks a Customer Success Manager dedicated to the Spanish market in Madrid. You will manage the commercial and operational success of a portfolio, guiding clients through onboarding to solution optimization while executing Market Pay’s CS strategy.

You’ll drive adoption, ensure satisfaction, and contribute to retention and growth, coordinating across product, project, and legal teams to deliver value and scale international rollouts.

Qualifications

• Master’s degree in Computer Science, Engineering, Project Management, or a related field.
• Minimum 5 years in account management and at least 3 years in payments industry.
• Languages: Spanish and English (written and spoken) mandatory.
• Strong interpersonal and commercial skills with client relationship management.

Responsibilities

• Define and execute the Customer Success strategy for each account.
• Onboard clients and ensure adoption of Market Pay solutions.
• Monitor KPIs and drive improvements based on customer insights.
• Collaborate with sales to identify cross-sell opportunities and international rollouts.

Skills

APIs & integrations

Data management

Security concepts

Jira & Confluence

Education

Master’s degree in Computer Science, Engineering, Project Management, or a related field

Tools

Jira

Confluence

Job description

Who we are

Founded in2016,Market Payis afast-growing French fintechspecialized inomnichannel and international payment solutions.

Our mission? Tosupport retailers and e-merchants in their growthby reinventing the customer payment experience whetherin-store,online, or through100% digital and mobile journeys.

Built on a strong understanding of theEuropean retail ecosystemand itspayment challenges, Market Pay providesexpertise and innovative solutionsacross theentire payment value chain.

Leveraging anindustrial-grade platform, we simplifyacceptance and acquiring, offer a wide range ofpayment card solutions(prepaid, gift, and more), and enableseamless, modern checkout experiences.

With severalinternational acquisitions, Market Pay now brings together350+ passionate professionalsacross France and Europe, all committed toshaping the future of payments.

To support this growth, we are looking for a Customer Success Manager dedicated to the Spanish market.

Main Mission

As a Customer Success Manager you will be responsible for the commercial and operational success of the customers in your portfolio, ensuring the effective adoption of Market Pay solutions and contributing to customer satisfaction, retention, and commercial growth.

You will play a central role in the customer relationship by guiding clients through the full lifecycle from onboarding to solution optimization while executing Market Pay’s Customer Success strategy. Your mission is to ensure that customers achieve maximum value from our products, both technically and strategically.

Key Responsibilities

1. Customer Success Strategy Execution

• Define and execute the Customer Success strategy for each account to maximize the value delivered by Market Pay solutions.

• Oversee the client’s technical onboarding, from initial implementation to full optimization of solution usage.

• Assess and understand clients’ specific technical needs to ensure efficient deployment and accelerated product adoption.

2. Technical Guidance & Governance Management

• Build and maintain a solid technical governance framework with each client through regular follow-up meetings, reviews, and steering committees.

• Ensure accurate tracking of internal commitments by coordinating with project, product, and legal teams to deliver new features or solutions on time.

• Develop and follow through on technical action plans with customers to maintain operational continuity and performance.

3. KPI Monitoring & Customer Satisfaction

• Track key performance indicators (KPIs) monthly for your portfolio, including solution adoption, service quality, technical performance, and satisfaction.

• Analyze customer feedback and propose corrective actions or optimizations to improve product usage and technical experience.

• Implement continuous improvement measures based on customer insights and market evolutions.

4. Commercial Development & Cross-Selling

• Identify cross-sell opportunities and commercial expansion potential within existing accounts.

• Support customers in deploying new features or products, including international rollouts when necessary.

• Work closely with the sales team to maximize revenue growth within your client portfolio.

5. Communication & Cross-Functional Collaboration

• Ensure smooth, transparent communication between technical, product, project, and commercial teams to guarantee that customer needs are met and internal commitments are honored.

• Actively contribute to product planning and strategy discussions by bringing customer insights and technical feedback.

• Serve as the primary technical point of contact for both internal teams and customers, ensuring alignment on complex or strategic topics.

Required Skills & Competencies

Technical Skills

• Hands-on experience with technologies involved in software implementation (APIs, integration flows, data management, security…).

• Familiarity with project and ticketing tools (Jira, Confluence, etc.).

• Ability to analyze data and monitor KPIs related to solution performance and adoption.

Interpersonal & Commercial Skills

• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.

• Strong customer service mindset and ability to manage strategic accounts while building long-term trust.

• Solid customer relationship management skills with a focus on satisfaction, retention, and value creation.

Profile

• Education: Master’s degree in Computer Science, Engineering, Project Management, or a related field.

• Experience: Minimum 5 years in account management and at least 3 years in payments industry.

• Languages: Spanish and English (written and spoken) is mandatory.

• Personal Qualities: Rigorous, autonomous, results-oriented, collaborative, and able to work effectively with both technical and non-technical stakeholders.

Why Join Market Pay

An international company with a human touch
Work alongside talented professionals across Europe united by a shared vision of innovation and impact.

A culture that values well-being and performance
Proudly certified Happy@Work and Tech@Work, we put people first your growth, balance, and engagement matter.

A responsible and committed company
We’re proud recipients of the Ecovadis Silver Medal for our CSR initiatives and we’re just getting started.

Our Hiring Process

1. Introductory call (15 min) with Charlène from our Talent Acquisition team, to get to know each other

2. Functional interview (60 min) with your future manager

3. HR interview (60 min) focused on your aspirations and alignment with our values

4. Team meet & greet (60 min) to give you a real feel of your future work environment

Diversity & Inclusion

Market Pay is afast-growing, inclusive fintechcommitted to providing a working environment that celebratesdiversity, equality and collaboration.