Customer Success Manager - Spain

MarketPay; Madrid; On-site; EUR 55,000 - 75,000; Full time

Job summary

Market Pay is hiring a Customer Success Manager dedicated to the Spanish market in Madrid. You will own the relationship across your portfolio, ensuring successful adoption of Market Pay solutions and contributing to customer satisfaction, retention, and growth.

Ideal candidates have a Master’s degree in a tech field, 5+ years in account management, 3+ years in payments, and fluency in Spanish and English. You will work cross-functionally with Sales, Product, and Legal teams to maximize value.

Qualifications

• Master’s degree or equivalent in a technical field.
• 5+ years in account management; 3+ years in payments industry.
• Spanish and English (written & spoken) mandatory.
• Autonomous, rigorous, results-driven and collaborative.

Responsibilities

• Lead commercial and operational success of customers in your portfolio.
• Guide clients from onboarding to solution optimization within Market Pay’s CS strategy.
• Monitor KPIs for portfolio: adoption, service quality, performance and satisfaction.
• Identify cross-sell opportunities and drive revenue growth with the sales team.
• Coordinate with product, project, and legal teams to deliver new features on time.

Skills

Customer Success

Account management

Payments industry

Spanish language

English language

Education

Master’s degree in Computer Science

Tools

Jira

Confluence

Data analytics tools

Job description

Who we are

Founded in 2016, Market Pay is a fast-growing French fintech specialized in omnichannel and international payment solutions.

Our mission? To support retailers and e‑merchants in their growth by reinventing the customer payment experience whether in‑store, online, or through 100% digital and mobile journeys.

Built on a strong understanding of the European retail ecosystem and its payment challenges, Market Pay provides expertise and innovative solutions across the entire payment value chain.

Leveraging an industrial‑grade platform, we simplify acceptance and acquiring, offer a wide range of payment card solutions (prepaid, gift, and more), and enable seamless, modern checkout experiences.

With several international acquisitions, Market Pay now brings together 350+ passionate professionals across France and Europe, all committed to shaping the future of payments.

To support this growth, we are looking for a Customer Success Manager dedicated to the Spanish market.

Main Mission

As a Customer Success Manager you will be responsible for the commercial and operational success of the customers in your portfolio, ensuring the effective adoption of Market Pay solutions and contributing to customer satisfaction, retention, and commercial growth.

You will play a central role in the customer relationship by guiding clients through the full lifecycle from onboarding to solution optimization while executing Market Pay’s Customer Success strategy. Your mission is to ensure that customers achieve maximum value from our products, both technically and strategically.

Key Responsibilities

2. Technical Guidance & Governance Management

3. KPI Monitoring & Customer Satisfaction

4. Commercial Development & Cross-Selling

5. Communication & Cross-Functional Collaboration

Required Skills & Competencies

• Customer Success Strategy Execution
• Define and execute the Customer Success strategy for each account to maximize the value delivered by Market Pay solutions.
• Oversee the client’s technical onboarding, from initial implementation to full optimization of solution usage.
• Assess and understand clients’ specific technical needs to ensure efficient deployment and accelerated product adoption.
• Build and maintain a solid technical governance framework with each client through regular follow-up meetings, reviews, and steering committees.
• Ensure accurate tracking of internal commitments by coordinating with project, product, and legal teams to deliver new features or solutions on time.
• Develop and follow through on technical action plans with customers to maintain operational continuity and performance.
• Track key performance indicators (KPIs) monthly for your portfolio, including solution adoption, service quality, technical performance, and satisfaction.
• Analyze customer feedback and propose corrective actions or optimizations to improve product usage and technical experience.
• Implement continuous improvement measures based on customer insights and market evolutions.
• Identify cross-sell opportunities and commercial expansion potential within existing accounts.
• Support customers in deploying new features or products, including international rollouts when necessary.
• Work closely with the sales team to maximize revenue growth within your client portfolio.
• Ensure smooth, transparent communication between technical, product, project, and commercial teams to guarantee that customer needs are met and internal commitments are honored.
• Actively contribute to product planning and strategy discussions by bringing customer insights and technical feedback.
• Serve as the primary technical point of contact for both internal teams and customers, ensuring alignment on complex or strategic topics.

Technical Skills

• Hands‑on experience with technologies involved in software implementation (APIs, integration flows, data management, security…).
• Familiarity with project and ticketing tools (Jira, Confluence, etc.).
• Ability to analyze data and monitor KPIs related to solution performance and adoption.

Interpersonal & Commercial Skills

• Excellent verbal and written communication skills, with the ability to explain technical concepts to non‑technical stakeholders.
• Strong customer service mindset and ability to manage strategic accounts while building long‑term trust.
• Solid customer relationship management skills with a focus on satisfaction, retention, and value creation.

Profile

• Education: Master’s degree in Computer Science, Engineering, Project Management, or a related field.
• Experience: Minimum 5 years in account management and at least 3 years in payments industry.
• Languages: Spanish and English (written and spoken) is mandatory.
• Personal Qualities: Rigorous, autonomous, results‑oriented, collaborative, and able to work effectively with both technical and non‑technical stakeholders.

Why Join Market Pay

An international company with a human touch

Work alongside talented professionals across Europe united by a shared vision of innovation and impact.

A culture that values well‑being and performance

Proudly certified Happy@Work and Tech@Work, we put people first your growth, balance, and engagement matter.

A responsible and committed company

We’re proud recipients of the Ecovadis Silver Medal for our CSR initiatives and we’re just getting started.

Our Hiring Process

• Introductory call (15 min) with Charlène from our Talent Acquisition team, to get to know each other
• Functional interview (60 min) with your future manager
• HR interview (60 min) focused on your aspirations and alignment with our values
• Team meet & greet (60 min) to give you a real feel of your future work environment

Diversity & Inclusion

Market Pay is a fast‑growing, inclusive fintech committed to providing a working environment that celebrates diversity, equality and collaboration.