Spanish Customer Support Pro – 24/7 Tech Help (Portugal)

CB Talents SP; Pontevedra; Remote; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Furnished room in shared apartment

Housing expenses covered

Health insurance from day one

Meal allowance €154/month

Annual leave per Portuguese rules

Paid training upon completion

Job summary

CB Talents SP is seeking an engaged Customer Support agent to join an international team supporting a leading digital entertainment platform from Lisbon. The role focuses on helping customers with account management, billing inquiries, and solving technical issues in a fast-paced environment.

Work involves 24/7 rotating shifts, including nights and weekends, with accommodation options and health insurance from day one.

Qualifications

• Full fluency in Castilian Spanish.
• English B1 or higher.
• Comfortable with technology and digital platforms.
• Available for 24/7 rotating shifts, including nights, weekends, and holidays.

Responsibilities

• Help customers with account management and billing inquiries.
• Troubleshoot technical issues.
• Provide accurate information about products, services, and features.
• Identify customer needs and provide effective solutions.
• Deliver professional and empathetic customer support.

Skills

Castilian Spanish

English B1+

Job description

CB Talents SP is seeking an engaged Customer Support agent to join an international team supporting a leading digital entertainment platform from Lisbon. The role focuses on helping customers with account management, billing inquiries, and solving technical issues in a fast-paced environment.

Work involves 24/7 rotating shifts, including nights and weekends, with accommodation options and health insurance from day one.