Spanish Customer Care Pro – Lisbon, Global Team

Cross Border Talents; Zarauz; In loco; EUR 12.000 - 15.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flight ticket reimbursement

Comprehensive health insurance

Free Portuguese language classes

Relocation assistance

Descrizione del lavoro

Cross Border Talents is hiring for a Customer Care role in Lisbon for November & December. You’ll be the voice of the brand across channels, assisting customers and resolving issues with empathy.

Requirements include fluent Spanish, intermediate English, and the ability to work in a fast-paced digital environment. The contract runs 12 months, full-time with rotating shifts, and relocation assistance is provided.

Competenze

• Fluent Spanish, both written and spoken.
• Intermediate English (B1/B2).
• Typing speed of 20+ words per minute.
• Strong communication, problem-solving, and interpersonal skills.

Mansioni

• Respond to customer queries through phone, email & chat online.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and escalate complex cases when needed.
• Communicate with empathy while maintaining a professional, customer-first approach.
• Follow established quality standards and company procedures.
• Meet individual productivity and performance targets.

Conoscenze

Fluent Spanish

Intermediate English

Typing 20+ wpm

Communication skills

Customer-focused mindset

Descrizione del lavoro

Cross Border Talents is hiring for a Customer Care role in Lisbon for November & December. You’ll be the voice of the brand across channels, assisting customers and resolving issues with empathy.

Requirements include fluent Spanish, intermediate English, and the ability to work in a fast-paced digital environment. The contract runs 12 months, full-time with rotating shifts, and relocation assistance is provided.