Spanish Customer Support — Global Digital Platform | Lisbon | Relocation Provided

CB Talents SP; Santiago de Compostela; A distancia; EUR 14.000 - 15.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company accommodation

Meal allowance

Health insurance from day one

Annual leave

Descripción de la vacante

CB Talents SP invites you to join an international Customer Support team supporting a leading digital entertainment platform, with the vibe of Lisbon and accommodation options for eligible candidates.

You will handle account and billing inquiries, troubleshoot, explain products, and deliver empathetic service. Fluency in Castilian Spanish and English B1+ are required, plus flexibility for 24/7 shifts; residence in mainland Portugal.

Formación

• Full fluency in Castilian Spanish.
• English B1 or higher.
• Willingness to work 24/7 rotating shifts, including nights, weekends, and holidays. Must reside in mainland Portugal.

Responsabilidades

• Help customers with account management and billing inquiries
• Troubleshoot technical issues
• Provide accurate information about products, services, and features
• Identify customer needs and provide effective solutions
• Deliver professional and empathetic customer support

Conocimientos

Spanish fluency

English B1+

Descripción del empleo

Love entertainment, technology, and helping people solve problems?

Join an international Customer Support team supporting one of the world's leading digital entertainment platforms — while enjoying the atmosphere of Lisbon

Entertainment Industry

International & multicultural environment

Accommodation option available for eligible candidates

What You'll Do

• Help customers with account management and billing inquiries
• Troubleshoot technical issues
• Provide accurate information about products, services, and features
• Identify customer needs and provide effective solutions
• Deliver professional and empathetic customer support

Compensation & Benefits

• With Company Accommodation
• Total package: €1,259.33/month
• Total gross cash compensation: €1,059.33/month
• Furnished room in a company-rented shared apartment
• Eligible housing expenses such as utilities and internet covered
• Without Company Accommodation
• Total gross package: €1,262.33/month
• Both options include:
• Meal allowance: €154/month based on 22 working days
• Holiday & Christmas allowances
• Health insurance from day one of the employment contract
• Compensated training upon successful completion
• Annual leave according to Portuguese employment rules

Who We're Looking For

• Full fluency in Castilian Spanish
• English B1 or higher
• Plus one of the following language combinations:
• Castilian + Basque
• Castilian + Catalan & Valencian
• Castilian + Galician
• Comfortable with technology and digital platforms
• Strong communication, empathy, and problem-solving skills
• Available for 24/7 rotating shifts, including nights, weekends, and holidays
• Must reside in mainland Portugal

#Hiring #CustomerSupport #SpanishJobs #RemotePortugal #PortugalJobs #CustomerService