Customer Service – Spanish (Lisbon)

Hiring International Academy; Portugalete; Sur place; EUR 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

Welcome bonus €1,000

Monthly performance bonus €120

Meal allowance €7.63/day

Résumé du poste

Hiring International Academy is seeking a Customer Service agent for Lisbon, Portugal. You will assist passengers by phone, email and chat, handling bookings and changes while delivering outstanding service.

The role requires Spanish C1 and English B2, 6+ months in customer service, and flexibility for rotating shifts in a busy travel environment. EU work authorisation and living in Portugal are needed.

Qualifications

• 6+ months of customer service or call centre experience
• Spanish C1 and English B2
• Flexible for rotating shifts (Mon–Sun, 08:00–21:00)
• EU work authorisation living in Portugal

Responsabilités

• Help passengers by phone, email and chat
• Create, change and cancel bookings
• Turn complaints into happy customers

Connaissances

Customer service

Communication

Bilingual Spanish/English

Outils

Amadeus

Sabre

Galileo

Description du poste

Title: Customer Service - Spanish (Lisbon)

Location: Lisbon, Portugal

¿Hablas español? ¡Despega tu carrera en Lisboa!

Join the customer team of one of Europe's largest airlines and help travellers get where they want to go.

Why you'll love it

• €1,000 Welcome Bonus
• Extra €120 performance bonus every month
• Meal allowance €7.63 per working day
• Work in the travel industry, with variety every day

What You'll Do

• Help passengers by phone, email and chat
• Create, change and cancel bookings
• Turn complaints into happy customers

What You Need

• Spanish C1 and English B2
• 6+ months of customer service or call centre experience
• Flexible for rotating shifts (Monday to Sunday, 08:00-21:00, 2 days off)
• Bonus: travel experience or Amadeus, Sabre or Galileo
• Living in Portugal, with EU work authorisation