Spanish Customer Care Advisor – Lisbon (12-Month + Perks)

Cross Border Talents; Guernica y Luno; On-site; EUR 12,000 - 15,000; Full time

Benefits offered by this job

Flight ticket reimbursement

Comprehensive health insurance

Free Portuguese language classes

Relocation assistance

Job summary

Cross Border Talents is seeking fluent Spanish speakers to join our Customer Care team for a 12-month contract in Lisbon, Portugal, with a rotating 8-hour shift schedule and full-time hours. Eligibility to work in Portugal is required.

You will respond to queries across channels, deliver clear information, resolve issues, and maintain a customer-first approach while upholding quality standards. The role offers health insurance, flight ticket reimbursement, and language support.

Qualifications

• Fluent Spanish required.
• Intermediate English (B1/B2).
• Typing speed of 20+ words per minute.
• Strong communication, problem-solving and interpersonal skills.
• Customer-focused mindset.
• Ability to work efficiently in a fast-paced digital environment.

Responsibilities

• Respond to customer queries through phone, email & chat online.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and elevate complex cases when needed.
• Communicate with empathy while maintaining a professional, customer-first approach.
• Follow established quality standards and company procedures.
• Meet individual productivity and performance targets.

Skills

Fluent Spanish

Intermediate English

Typing speed

Communication skills

Customer-focused mindset

Fast-paced environment

Job description

Cross Border Talents is seeking fluent Spanish speakers to join our Customer Care team for a 12-month contract in Lisbon, Portugal, with a rotating 8-hour shift schedule and full-time hours. Eligibility to work in Portugal is required.

You will respond to queries across channels, deliver clear information, resolve issues, and maintain a customer-first approach while upholding quality standards. The role offers health insurance, flight ticket reimbursement, and language support.