Customer Service – Spanish

Cross Border Talents; Portugalete; Sur place; EUR 20 000 - 25 000; Plein temps

Avantages offerts par ce poste

Welcome bonus €1,000

Monthly performance bonus €120

Meal allowance €7.63 per working day

Résumé du poste

Cross Border Talents in Lisbon seeks a Customer Service agent fluent in Spanish (C1) with English (B2) for multi-channel support. You will assist passengers by phone, email and chat, and handle bookings from start to finish.

The role requires 6+ months in customer service, willingness to work rotating hours (Mon-Sun, 08:00–21:00), and EU work authorization for Portugal. Competitive bonuses supplement base pay.

Qualifications

• 6+ months of customer service experience.
• Flexibility for rotating shifts (Mon-Sun, 08:00–21:00).
• EU living status and work authorization in Portugal.

Responsabilités

• Help passengers by phone, email and chat.
• Create, change and cancel bookings.
• Turn complaints into happy customers.

Connaissances

Spanish (C1)

English (B2)

Description du poste

Title: Customer Service – Spanish (Lisbon)
Location: Lisbon, Portugal

¿Hablas español? ¡Despega tu carrera en Lisboa!

This position is based in Lisbon, Portugal.

Join the customer team of one of Europe's largest airlines and help travellers get where they want to go.

Why you'll love it

• €1,000 Welcome Bonus
• Extra €120 performance bonus every month
• Meal allowance €7.63 per working day
• Work in the travel industry, with variety every day

What you'll do

• Help passengers by phone, email and chat
• Create, change and cancel bookings
• Turn complaints into happy customers

What you need

• Spanish C1 and English B2
• 6+ months of customer service or call centre experience
• Flexible for rotating shifts (Monday to Sunday, 08:00–21:00, 2 days off)
• Bonus: travel experience or Amadeus, Sabre or Galileo
• Living in Portugal, with EU work authorisation