Slovak-Speaking Support Specialist — On-Site in Sofia

Mercier Consultancy Group; España; On-site; EUR 8,900 - 13,000; Full time

Benefits offered by this job

Fully paid training

Relocation package

Health insurance

Monthly performance bonus

Career growth opportunities

Job summary

Mercier Consultancy Group is hiring a Slovak Speaking Customer Support Specialist to join our Sofia office. You will handle customer inquiries via phone, email, and live chat, ensuring high-quality service and timely resolutions in a multinational environment.

Proficiency in Slovak and English, plus at least some prior customer support experience, is required. The role includes fully funded training, relocation assistance, and a monthly performance bonus as part of a comprehensive benefits

Qualifications

• Fluent Slovak (spoken and written) is mandatory.
• Strong English skills for multinational office interaction.
• Experience in Customer Support Services.
• Willingness to work on-site in Sofia.

Responsibilities

• Deliver high-quality support to customers via phone, email, and live chat.
• Resolve complex inquiries to ensure user satisfaction.
• Maintain detailed case documentation in the CRM.
• Collaborate with international team members to improve service quality.
• Represent the brand professionally and with cultural sensitivity.
• Participate in ongoing product training.
• Support achievement of team KPIs and meet monthly performance bonuses.

Skills

Slovak fluency

English proficiency

Customer support

CRM usage

Team collaboration

Tools

CRM software

Job description

Mercier Consultancy Group is hiring a Slovak Speaking Customer Support Specialist to join our Sofia office. You will handle customer inquiries via phone, email, and live chat, ensuring high-quality service and timely resolutions in a multinational environment.

Proficiency in Slovak and English, plus at least some prior customer support experience, is required. The role includes fully funded training, relocation assistance, and a monthly performance bonus as part of a comprehensive benefits